Contact UNHCR

The Office of the United Nations High Commissioner for Refugees (UNHCR) is the refugee agency of the United Nations mandated under the 1951 Refugee Convention to provide international protection, provide basic assistance and identify solutions for refugees. During times of displacement, UNHCR works to provide legal and physical protection and minimize the threat of violence.

In Bangladesh, UNHCR works with partners to support the Government of Bangladesh to provide essential services like basic shelter, food, water, and medical care and to meet the protection needs of refugees, including special services for women, children and persons with disabilities.

UNHCR’s support is extended to host communities while continuously working towards solutions to ensure that refugees can return in a safe, dignified, voluntary and sustainable once conditions in Myanmar allow.

If you have feedback, questions or a complaint related to humanitarian services, or if you would like to report a protection concern, you can reach us at:

📞UNHCR Helpline 16670

You can contact 16670 for all questions, feedback or complaints, whether they are protection issues or humanitarian assistance programmes.

  • However, for some issues, the Helpline may advise you to approach an information point in person if necessary (e.g., if you need to present documents in person).

You can also go to one of the many Information, Complaints and Feedback points in the camps.

➡️ Visit the Information, Complaints and Feedback section of this site for more information.

For some specific issues, you can also contact us through the following channels:

In Cox’s Bazar/Bhasan Char:

You can also follow us on Twitter for the latest news and updates: @UNHCR_BGD

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