Information, complaints and feedback

If you need information about humanitarian assistance and services in Bangladesh, or you would like to make a complaint, you can go to:

Cox’s Bazar/Bhasan Char:

  • Information points in the camps in Cox’s Bazar – see list below.
  • UNHCR Helpline 16670 is available every day from 8:00 am to 10:00 pm. You can call this helpline for any issue that you would like to bring to the attention of UNHCR and to receive information. We will try to respond as quickly as possible. Calling is free of charge.
  • Email address: [email protected]  to report concerns about your or your family’s safety or [email protected] to report fraud.

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