About UNHCR in the UK

UNHCR, the UN Refugee Agency, is the UN agency mandated to protect people forced to flee their homes and find safety in other countries. The UNHCR office in the UK works to safeguard the rights and well-being of refugees, asylum-seekers, and stateless people in the UK through the provision of guidance, training and support to the authorities and others, and the promotion of international standards and best practice in legislation, policy, and procedures. 

Contacting UNHCR UK:

If you have any questions/concerns that are not addressed in this Help Page, please contact our office by telephone or email.

  • Telephone: +44 203 761 9500 – Option 2 (From 9:30am-5:00pm Monday to Thursday, 9:30am-2:30pm on Friday).  
  • Our office does not generally meet individuals in-person—we encourage people to contact us by email and phone.
  • Please send any postal enquiries to: 10 Furnival Street, EC4A 1AB London, United Kingdom

The UNHCR office in the UK does not accept applications for asylum in the UK and does not make decisions on asylum applications. In the UK, the UK Government (the Home Office) are the authority responsible for the Refugee Status Determination process.

Please refer to our help pages ‘Access to Legal Assistance in the UK’ and ‘Where to find help in the UK’ for information on organisations offering Legal advice and other types of support (e.g. education, employment, mental health).

Related information

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