Reporting fraud and misconduct

What is fraud?

UNHCR defines fraud as any act with the objective of intentionally misleading UNHCR or another (including a refugee) in order to obtain a benefit.

All UNHCR services are free of charge. Do not trust anyone or any organisation asking you to pay for the services of UNHCR or its partners. If money or any other form of favours, including of a sexual nature, is requested from you in exchange of UNHCR services, please report it to UNHCR and/or the nearest police station immediately.

What is misconduct?

The United Nations defines misconduct as “any failure by a staff member to comply with his or her obligations under the Charter of the United Nations, the Staff Regulations and Staff Rules or other administrative issuances, or to observe the standards of conduct expected of an international civil servant.”

In particular, fraud, corruption and sexual exploitation and abuse are considered misconduct, whether by UNHCR personnel or partner staff.

If you are aware of, or have concerns or suspicions about a possible case of misconduct related to UNHCR, please report this directly to the Inspector General’s Office (IGO) at UNHCR Headquarters:

  • Email[email protected]
  • Confidential fax: +41 22 739 7380
  • Mail: UNHCR, 94 Rue de Montbrillant, 1202 Geneva, Switzerland

Your report will be treated with discretion and kept strictly confidential. For further information, please see this page.


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