Help in Ukraine and neighbouring countries

For information on the situation in Ukraine, please consult the following Help Page: UNHCR Ukraine – Help for war-affected people, refugees and asylum-seekers.

USEFUL CONTACTS IN UKRAINE

• Ukraine’s State Emergency Service (SES) has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380 67 678 5917 in your contacts and text the word почати (start) in a WhatsApp message.
• If you are internally displaced in Ukraine, you can call +380 800 307 711 or email [email protected].
• If you need to contact UNHCR in Ukraine, you can do so by calling +380 44 288 9710. You can also contact us by e-mail: [email protected].
• The Ukrainian Red Cross can be reached at: +380 800 332 656 or [email protected]. For all contact details divided by regions: Contacts – Ukrainian Red Cross Society.
• The International Committee of the Red Cross can be reached at: +380 800 300 155.
• Please find other available services at Service Advisor Ukraine.

USEFUL CONTACTS IN NEIGHBOURING COUNTRIES

Czech Republic

Please see the Information for refugees from Ukraine – UNHCR Czechia and the government webpage: Informace pro občany Ukrajiny – Ministerstvo vnitra České republiky (contacts and regional assistance centres).

UNHCR can be contacted at [email protected] or by phone at +420 776 437 775.

Bulgaria

Please see the Arrival from Ukraine – UNHCR Bulgaria and the page of the Bulgarian asylum authorities: България с грижа за хората от Украйна | Bulgaria for Ukraine (hotline: +359 2 90 55 555 or +380 322 465 075).

UNHCR can be contacted at [email protected] or by phone at +359 2 98 02 453.

Hungary

Please see the UNHCR Hungary Help Page and the page of the Hungarian Helsinki Committee: Information for people fleeing from Ukraine (hotline: +36 70 302 6219).

UNHCR can be contacted at [email protected] or by phone at +36 80 984 583.

Moldova

Please see the UNHCR Moldova Help Page and the page of the asylum authorities: Inspectorate – Inspectoratul General pentru Migrație | Ministerul Afacerilor Interne. Please feel free to contact the Law Centre for Advocates for legal aid, and the Charity Centre for Refugees in Moldova for social aid. Please consult also a webpage with other service providers, DOPOMOGA (website in Russian only).

UNHCR can be contacted by phone at 0 800 800 11 (+373 22 780 071 from abroad).

Poland

Please see the UNHCR Poland Help Page and the Polish government website for Ukrainians: Сайт для громадян України – Сайт для громадян України (hotline: +48 222 309 900).

UNHCR can be contacted at [email protected] or by phone at 800 012 948.

Romania

Please see the Information for people from Ukraine – UNHCR Romania and the website of our partner, the National Council for Refugees CNRR (hotline: +40 730 073 170).

UNHCR can be contacted at [email protected] or by phone at +40 723 653 651. Telegram: Contact @UNHCR_Romania.

Slovakia

Please see the UNHCR Slovakia Help Page and the Slovak government website for Ukrainians at: Welcom to Slovakia.

UNHCR can be contacted at [email protected] or by phone at 0800 135 133. Telegram: Contact @unhcr_slovakia.

All other countries

Please see the UNHCR Help Pages Overview: Information for Refugees, Asylum-seekers and Stateless People and select the relevant country.

If you were separated from your family during the journey, please consult the UNHCR leaflet on Family Unity and Family Reunification.

UNHCR’s webpage Ukraine is Home provides additional information for refugees and internally displaced Ukrainians, including on questions related to their rights and continued stay in host countries as well as voluntary return home.

Last update: 1 May 2026