Help in Ukraine and neighbouring countries

For information on the situation in Ukraine, please consult the following Help Page: UNHCR Ukraine – Help for war-affected people, refugees and asylum-seekers.

USEFUL CONTACTS IN UKRAINE

  • Ukraine’s State Emergency Service (SES) has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380 67 678 5917 in your contacts and text the word почати (begin) in a WhatsApp message.
  • If you need to contact UNHCR in Ukraine, you can call +380 800 307 711 or email [email protected].
  • The Ukrainian Red Cross can be reached at: +380 800 332 656 or [email protected]. For all contact details divided by regions: Contacts – Ukrainian Red Cross Society.
  • The International Committee of the Red Cross can be reached at: +380 800 300 155.
  • Please find other available services here: Service Advisor Ukraine

USEFUL CONTACTS IN NEIGHBOURING COUNTRIES

If you were separated from your family during the journey, you can find useful information here.

Please also note that UNHCR and UNICEF have jointly established, together with local authorities and other partners and service providers, Blue Dot support hubs. These are located at border crossings, train and bus stations, accommodation centres and other critical locations. At the hubs, you can access  up-to-date and accurate information, support and assistance, as well as referrals to health care, education, psychosocial support and other services. You can find out more here: About | Blue Dot Hub.