UNHCR in Morocco & contacts

UNHCR, the UN Refugee Agency, works to safeguard the rights and well-being of refugees worldwide. UNHCR’s purpose is to ensure that everyone can exercise the right to seek asylum and find safe refuge from war and persecution. UNHCR also protects stateless people.

What is the role of UNHCR in Morocco?

UNHCR in Morocco provides protection services, including all aspects of registration, documentation, refugee status determination and durable solutions to persons of concern. All services provided by UNHCR, partners and community volunteers are free of charge.

In Morocco, we currently focus our work on the following areas:

  • Ensuring that asylum-seekers can apply for and gain access to protection;
  • Supporting the access of refugees to health and education services and ensuring that vulnerable refugees and asylum-seekers can meet their basic needs including through access to livelihood opportunities;

UNHCR can help you with:

  • Receive information on how to apply for asylum in Morocco, the procedures, and what rights and duties you have as a refugee or asylum seeker in the country;
  • Receive and register your asylum application at UNHCR’s Office and provide you with an asylum seeker certificate;
  • Assess your asylum application, and make a determination about your refugee status.
  • Support you to enrol in school if you are school-age;
  • Support you to have access to medical care and provide you with psychosocial support if needed;
  • Support you with vocational skills training, income-generating projects and livelihood opportunities if you are a refugee;
  • Facilitate your access to birth registration in Morocco;
  • Assist you if you wish to voluntarily return to your home country and facilitate your voluntary repatriation as a refugee when security conditions allow;
  • Explore other durable solutions, such as socio-economic inclusion and resettlement if you meet the criteria.

Contact us

In Morocco, UNHCR’s office is in Rabat, but UNHCR works through its partners present in the main cities of Morocco, including Casablanca, Tangier, Fes, Oujda, Marrakech, Agadir and Beni Mellal.

UNHCR Office in Rabat

  • Address: 10, Avenue Mehdi Ben Barka, Souissi Rabat – Morocco
  • P.O.Box 10170 Rabat Morocco
  • Tel: +212(0)537 54 54 00
  • Email: 📧 [email protected]

For more information you can follow us on our social media:

When can I talk to UNHCR staff?

UNHCR Registration Helpline can be contacted on 05 37 54 54 00 (call) and on +212 666045606 from Monday to Friday from 09:00 to 15:00.

UNHCR Community Based Protection unit reception hours are on Wednesdays from 9:00 to 11:00.  

UNHCR Protection Hotline can be contacted at +212(0) 666 58 43 61 every Friday from 09:00 to 12:00.

UNHCR protection hotline for women can be contacted at +212(0) 767 05 20 43 every Monday from 14:00 to 17:00.

UNHCR emergency hotline for arrest and detentions can be contacted on +212(0) 661 29 67 73. The emergency hotlines is available 7 days a week from 9:00 to 22:00.

UNHCR resettlement helpline can be contacted on +212(0) 661 48 68 81 every Thursday from 9:00 to 17:00.

Email: 📧 [email protected]

All numbers can be reached through WhatsApp for calls only.

ALL UNHCR services are provided for FREE. 

See also: