Social and Financial assistance

ALL services provided by UNHCR or any of its partners are FREE of charge.

Who is eligible for financial assistance?

Only persons recognized as refugees by UNHCR and with a valid UNHCR document can be considered for financial assistance. Financial assistance is exceptional and temporary and available to the most in-need refugee individuals/families demonstrating that they are unable to access sources of income to meet their basic needs. UNHCR resources are limited and only the most vulnerable cases are prioritised.

For asylum seekers, financial assistance will be provided only in life-saving situations, in very exceptional cases. For those receiving financial assistance, the period and amount might vary from one person to another as this is determined on a case-by-case basis.

How does UNHCR decide who will get cash assistance?

To decide if a refugee/family is eligible for cash assistance, UNHCR and partners conduct psychosocial evaluations and assess refugee households’ economic and non-economic vulnerabilities.

A committee meets monthly and decides who receives financial assistance based on socioeconomic and vulnerability criteria, which are determined case-by-case.

How can I apply for financial assistance?

If you believe you are in a vulnerable situation and need financial assistance, contact UNHCR and its protection partner FOO and explain your situation as soon as possible.

➡️You can contact the closest FOO focal point as per the below list of contacts from 9:00 to 17:00

  • 📞 Rabat (Monday Morning)

Social workers: +212 (0) 6 14 00 47 22/ +212 (0) 6 14 00 47 39/+212 (0) 6 14 00 47 73/+212 (0) 6 14 00 47 63


  • 📞 Casablanca (Monday Morning)

Social worker: +212 (0) 6 14 00 47 54


  • 📞 Fes/Meknes (Monday Morning)

Social worker: +212 (0) 6 64 67 02 09


  • 📞 Tangier/Tetouan (Wednesday Morning)

Social worker: +212 (0) 6 60 43 50 99


  • 📞 Oriental (Oujda/Nador) (Monday and Tuesday Morning)

+212 (0) 6 14 00 47 85


  • 📞 Marrakech/Agadir (Tuesday Morning)

Social worker: +212 (0) 6 64 17 63 06


➡️ You can also contact UNHCR Protection Hotline at +212 (0) 666 58 43 61 every Friday from 9:00 to 12:00

UNHCR and FOO will evaluate your situation and if you are identified as in need of financial assistance, your application will be processed by a multi-functional committee, and the final decision on your eligibility will be communicated to you, as well as the duration of the financial assistance.

Does UNHCR Morocco support with accommodation?

In general, UNHCR Morocco does NOT provide shelter, except for extreme emergency situations. On case-by-case basis, the protection team will assess your protection needs and refer you for temporarily housing accordingly. Accommodation is only available to women and children with specific needs.

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