Information on the US Resettlement Program

The United States Government has announced the suspension of the U.S. Refugee Admissions Program (USRAP).

The suspension will impact refugee travel (for those already approved) and case processing (for those waiting for their RSC Asia Pre-screening, USCIS interview or their USCIS decision).

UNHCR is awaiting further guidance from the U.S. government regarding the impact of this new order on refugees currently in the process of resettlement to the United States.  More information will be shared once we receive it.

UNHCR advises all refugees whose cases were submitted by UNHCR to the USRAP not to make any major life changes based on anticipated resettlement. For example, do not stop any income generating activities, leave school or accommodations, or sell belongings in preparation for resettlement.

Please ensure you continue to carry valid UNHCR-issued documentation in Indonesia and update UNHCR of any changes to your contact information, family composition, or protection needs in Indonesia.  If you have any immediate urgent protection needs, please contact UNHCR and our partners through the hotlines provided on the HELP website.

Please be careful and alert to possible scams and/or fraudulent messages or offers. Unscrupulous actors may seek to take advantage of this situation and try to exploit you or your community members by offering false promises of expedited resettlement in exchange for money, services, or other favors. Always keep in mind:

  • The suspension of the USRAP applies to all refugees who have been submitted for refugee resettlement to the United States, at all stages of processing.  Do not believe anyone who tells you they can help you depart your host country more quickly or expedite your case. This is not true. Always verify information with UNHCR before taking any action.
  • If your USRAP case was submitted by a sponsor, please be aware that sponsors are not able to help you depart your host country more quickly or expedite your case.
  • Do not trust any messages related to the status of your resettlement case or your travel unless officially communicated by the U.S. Government, or authorized staff of UNHCR, IOM, or RSC Asia. In case of any doubt, please contact UNHCR Indonesia at [email protected].

Remember that all UNHCR services are free of charge, including all resettlement services.

Additional information about the USRAP suspension and your specific case will be shared via the HELP site or directly with you as it becomes available. You do not need to take any action at this time.

End of Partnership with CRS and New Temporary Hotline Numbers 

UNHCR’s partnership with Catholic Relief Services (CRS) is ending on 8 September 2024. Since 2018, CRS has provided a great support in implementing different UNHCR programmes, including socio-economic assessments and cash-based interventions, labor mobility, prevention of and response to Gender Based Violence, community mobilization, and education. UNHCR is currently identifying new partners to continue these important programs from 1 January 2025.   

During this period between partnerships (8 September – 31 December 2024), some services will be affected, and hotline numbers are changed. Please find the details below:  

  • Socio Economic Assistance 

Hotline: Not available until 2025 

No new assessments will be conducted until a new partner is identified. 

  • Labor Mobility  

Hotline: 0811 1707 0645 

Active as of 4 September 2024 until a new partner is identified.  

  • Education 

Hotline: 0811 1707 0647 

Active as of 4 September 2024 until a new partner is identified.  

  • Gender Based Violence and Child Protection 

Hotline: 0811 1707 0646 

Active as of 4 September 2024 until a new partner is identified.  

Services related to labor mobility, education, gender-based violence and child protection are still accessible through the above hotline numbers.  

Launch of Online Self-service Portal

Please be informed that: 

  • On 8 May 2024, UNHCR is launching an online self-service portal for refugees and asylum-seekers in Indonesia.  
  • Refugees and asylum-seekers who create their account in the self-service portal can:  
  • Update your contact details  
  • Access your information registered in the UNHCR database 
  • Submit requests for new registration.    
  • Additional services will be added to the portal in the coming months. 
  • To create an account, refugees and asylum-seekers will receive an invitation link from UNHCR after verifying their personal information with UNHCR staff.  UNHCR will roll this out in different locations in Indonesia gradually and will inform refugees and asylum-seekers when we are in your location. 
  • Please do not submit a KOBO inquiry form to request self-service portal account creation. UNHCR will contact all refugees and asylum-seekers in Indonesia gradually and will not be able to accommodate individual requests. You will be contacted again if you missed an earlier invitation from UNHCR for verification and account creation.  
  • Please visit the UNHCR HELP website for detailed information on the online self-service portal: https://help.unhcr.org/indonesia.  

UNHCR Indonesia Communication Channels 

KOBO inquiry form: unh.cr/62c2a30b5  

  • UNHCR will only respond to actionable queries (registration related inquiries and inquiries for technical troubleshooting with the online self-service portal), queries we have not previously addressed, and queries that are not addressed on the UNHCR HELP website. UNHCR will not respond to queries around your RSD status, resettlement status, or resettlement opportunities. If there are any updates to share with you in relation to your status, UNHCR will contact you directly. 
  • You should not submit the KOBO inquiry form if you are experiencing an emergency or need an immediate response. In these situations, please use the hotlines for a more rapid response.    

Hotlines   

Jakarta/surrounding areas  

  • UNHCR Legal Protection Hotline: 0811 9840 643 
  • CWS Hotline (Health Emergency): 0811 8161 511 
  • GBV/Child Protection Hotline: 0811 9670 250  

Field locations  

  • Tanjung Pinang & Batam:            0811 8544 233 ([email protected])  
  • Pekanbaru:                                   0811 8544 232 ([email protected])  
  • Medan:                                         0811 8544 231 ([email protected])  
  • Makassar/Bali/East Java:              0811 9629 257 ([email protected])  
  • Aceh:                                            0811 1936 9063 

Please note that Hotline numbers are reserved solely for the designated purposes, i.e., life-threatening medical cases, GBV/Child Protection, security, legal protection issues.   

Information on UNHCR’s processes, assistance, and services, as well as answers to most of the queries UNHCR regularly receives from refugees, is available on the UNHCR Indonesia HELP site.  Please seek information here first:  https://help.unhcr.org/indonesia/ 

All services provided by UNHCR, and partners are free of charge. If you have witnessed fraud or corruption, or if you have been asked for money or anything else in exchange for UNHCR services, please report to:  UNHCR Inspector General’s Office: [email protected], +41227398844