Launch of New KOBO Online Inquiry Form

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Please be informed that:

  • As of 2 June 2025, a new KOBO online inquiry form will be used to submit individual inquiries and requests to UNHCR Indonesia. The form can be accessed via: https://enketo.unhcr.org/x/UWhxwynn.
  • You may submit inquiries via the KOBO online inquiry form related to:
    1) Registration,
    2) Digital Gateway Self-Service Portal,
    3) Birth or Death Notification,
    4) Voluntary Return.

    UNHCR Indonesia will not respond to inquiries sent via KOBO that are not related to these areas.

  • Detailed information on UNHCR’s assistance and services is available on the UNHCR Indonesia HELP site: https://help.unhcr.org/indonesia/

  • UNHCR will not respond to inquiries related to your resettlement status or opportunities.
    You will be contacted by UNHCR if there is any update in your case. Please find relevant information on resettlement at: https://help.unhcr.org/indonesia/solutions/resettlement/.

  • The online inquiry form is not to be used for urgent issues or emergencies. Please contact UNHCR or partner hotlines available below for emergencies.

Hotlines   

Jakarta/surrounding areas  

  • UNHCR Legal Protection Hotline: 📞0811 9840 643
  • Health (YCWS): 📞0811 8161 511
  • Gender Based Violence and Child Protection (YCWS): 📞0811 9009 1374
  • Socio-Economic Assistance (YRII):📞0878 1549 5259
  • Education (YGB): 📞0877 7006 3436
  • Labor Mobility Program (YCWS): 📞0811 9004 7381

Field Locations

Please note that the above Hotline numbers are reserved solely for the designated purposes and are NOT an inquiry channel about individual case processing. 

All services provided by UNHCR, and partners are free of charge. If you have witnessed fraud or corruption, or if you have been asked for money or anything else in exchange for UNHCR services, please report to: