Contact us

We are here to help.

We welcome your questions and feedback about UNHCR services. To find out how we can help you, please contact us.

Get in touch with us:

Image of call operators taking calls

By email:  [email protected]

Call our toll-free confidential helplines from 8 am until 4 am, Sunday to Thursday:

  • 0791990225
  • 0790691746
  • 0704996168 

If you live in one of the below regions, you can also contact your local helpline:

  • Bamyan: 0791990080
  • Jalalabad:  0784076076  |   0701729190   |   0791990342
  • Kandahar :  0700031762 (female operator)   |   0700031772 (male operator)
  • Mazar: 0791990319

We have complaint boxes outside our offices and centres in Kabul, Kandahar, Herat, Mazar, Kunduz, Gardes and Jalalabad. You can leave your written feedback in a complaints box, along with your contact details, and one of our staff will get back to you.

If you think you have been the victim of fraud or misconduct, you should report it to UNHCR immediately. Find out more about reporting fraud and misconduct here.

For information about the different types of support available in Afghanistan, including food assistance, you can also call the Awaaz helpline for free, seven days a week.

Female and male agents are available to take your call, and the Awaaz team speaks Dari, Pashto, Urdu, English and more.

  • Phone:  📞 410 (toll-free and available seven days a week) 
  • Awaaz website 

Related information