Please remember that all UNHCR services are free of charge. UNHCR is aware of individuals fraudulently posing as UNHCR staff, including through fake Facebook accounts. UNHCR’s only methods of communication are the email addresses and phone numbers published on this site. If someone says they will give you assistance or help you depart Afghanistan if you pay them money, these individuals do not represent UNHCR.
Due to the current situation, UNHCR Afghanistan cannot accept walk-in counselling requests until further notice. You can reach us through our Protection hotline 📞 0790691746 and 📞 0704996168 (available on all working days) or Protection email ([email protected]). We will try to respond as quickly as possible but, due to the very large number of current requests and the impact of the security situation, it may take us some time to reply.
Welcome to the Afghanistan ‘HELP’ website page of UNHCR, the UN Refugee Agency. This page was created to provide useful information to individuals seeking information or support inside Afghanistan.
If you are seeking information from UNHCR in countries outside Afghanistan, you can find this on the “HELP” pages of those countries including the United States, Canada, Turkey, Australia, Pakistan, Iran, India and others.
You may also direct questions or complaints to the inter-agency helpline – Awaaz:
- Phone: 📞 410 (toll-free and available seven days a week)
- Awaaz website: https://awaazaf.org/
This page will be continually updated.