What you can see in My Profile
When you sign in to the portal and go to My Profile, you can view the following information recorded by UNHCR:
- Your personal details
- Your registration status with UNHCR
- Your address
- Any accounts you are managing on behalf of other family members or dependents
If you notice a mistake in this information, you cannot correct it yourself directly. Instead, you can request an appointment with UNHCR to update your records.
What you can do in My Settings
In the My Settings section, you can manage your account and contact information:
- Login details: Check the username you use to sign in.
- Password: Reset your My Services Portal password.
- Contact details: Check your phone number and email address and confirm that they are correct.
If your phone number has changed or is incorrect, you can update it directly in My Settings:
- Click on change my contact details
- Enter your new phone number
- Validate it via the one-time password
Validate it by entering the one-time password (OTP) sent to your phone. - Save your changes
Once completed, your phone number will be automatically updated in UNHCR’s system.
Why keeping your information accurate matters
Keeping your information accurate and up to date is essential. It allows UNHCR to contact you when needed, provide updates about your case or available services, and reach you quickly in urgent situations.
If your personal or contact information is incorrect or outdated, you may miss important notifications or appointments. Regularly reviewing your profile and ensuring your details are correct helps UNHCR communicate with you effectively and provide the support you may need.
