Log in to My Services

If you already have an account on My Services portal, you can log in at any time to continue your application, check your appointment status, update your contact details, or access other services.

  1. Log in
    Click on the ‘Log-in’ button.
  2. Enter your credentials
    Enter the email address and password you used when you created your account. 
  3. Get the verification code
    Enter the new verification code that will be sent to your email. 

Important to note:
You will not need to enter a code sent to your mobile number when logging in again.
You can access the Privacy Notice for using My Services portal at any time.

Please watch the videos below to learn how to log in to the My Services portal and how to reset your password if you forget it.

Log in
Access your existing My Services account

If you are not yet registered

Sign up
Create your account and start your application

I forgot my password.

Click on “Forgot password?” on the log-in page.
Follow the steps to reset your password using your registered e-mail address.
You will receive a verification code and be asked to create a new password.

I no longer have access to my e-mail.

If you cannot access the e-mail address linked to your account, you should contact UNHCR for support by sending an email to [email protected] and please mention your self-service group number / application ID in the subject line.

I entered the correct information, but it does not work.

    • Make sure you have stable internet connectivity.

    • Check that your e-mail address and password are typed correctly.

    • Make sure you are using the e-mail address you used to create your account.

    • Try copying and pasting the verification code instead of typing it.

    • Wait a few minutes and try again if the system is slow.

If the problem continues, please send an email to [email protected] and mentioned your self-service group number / application ID in the subject line.