UNHCR Rwanda - Help for refugees and asylum-seekers


UNHCR-Protection unit would like to inform all refugees and asylum seekers that from Monday, 27 March 2023, the reception in UNHCR Nyarutarama-Kigali office will NO LONGER receive any walk-in counseling. All those in need of protection services will only be received at the Gikondo Community Center from Monday to Thursday from 9:00 am to 5:00 pm. Only individuals who have appointment with Protection staff will be received at UNHCR Kigali office in Nyarutarama. If you are not residing in Kigali, please contact your closest UNHCR Protection Desk. For emergency cases, you can contact us on the following number: 0788 313 705, 0788 302 718 and 0788 383 608

UNHCR, unité de protection voudrait informer tous les réfugiés et les demandeurs d’asile qu’à partir de lundi le 27 mars 2023, nous ne recevrons plus les personnes qui nous approchent sans rendez-vous. Tous ceux qui ont besoin des services de protection seront reçus au Centre Communautaire de Gikondo du lundi au jeudi à partir de 09h00 à 17h00 et vendredi de 09h00 à 14h00. eules les personnes qui ont rendez-vous avec la protection seront reçus à Nyarutarama. i vous ne residez pas à Kigali, veuillez contacter HCR service de protection le plus proche. Pour des cas d’urgence, vous pouvez nous contacter numéro: 0788 313 705, 0788 302 718 et 0788 383 608

UNHCR ishami rya Protection riramenyesha impunzi zose n’abasaba ubuhungiro ko guhera kuwa mbere tariki ya 27/03/2023 itazongera kwakira abagana ibiro byayo bya Nyarutarama nta rendez-vous. Abakeneye serivisi za protection bose bazajya bakirirwa i Gikondo aho dusanzwe twakirira impunzi ku buryo bukurikira :
-Kuva kuwa mbere kugera kuwa gatanu guhera saa tatu (9h00) kugera saa kumi n’imwe (17h00)
– Kuwa gatanu ni kuva saa tatu (09h00) kugera saa munani (14h00)
Umuntu uzajya wakirwa i Nyarutarama ni uzaba ufite “rendez-vous”. Niba udatuye i Kigali wakwegera aho basanzwe bakirira ibibazo by’impunzi hakwegereye. Abafite ibibazo byihutirwa mwaduhamagara ku nimero zikurikira: 0788 313 705, 0788 302 718 na 0788 383 608


At no point should you be asked to pay for any services provided by UNHCR or its partners. Please inform UNHCR through [email protected] if you are aware of any fraudulent activities. Your report will be treated with strict confidentiality.

À aucun moment, les services du HCR ou de ses partenaires ne sont offerts en échange d’une somme d’argent. Veuillez contacter le HCR par e-mail : [email protected] si vous avez des informations sur des activités frauduleuses. Votre signalement sera traité en toute confidentialité.

Nta na rimwe HCR cyangwa abafatanyabikorwa bayo bazigera basaba kwishyurwa kugira ngo babone gutanga serivisi. Andikira HCR kuri [email protected] maze uyihe amakuru yerekeye uburiganya igihe uramutse ugize ayo umenya. Iyo utanze amakuru yerekeye uburiganya, bigirwa ibanga rikomeye cyane.

Turi guhindura uru rubuga mu rurimi rw’ikinyarwanda. Mutwihanganire mu gihe tugitegura ibirimo.
We are working on translations of this website to Kinyarwanda. Please be patient with us as we get it ready.

Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency. Here, refugees, asylum-seekers and stateless persons can find information to help them know more about their rights, obligations and services available to them in Rwanda.

On this site, refugees and asylum-seekers in Rwanda can find information about:
How to seek help and contact UNHCR
Helpful services in Rwanda
Legal Assistance
Have you experienced violence?
Child Protection
Family Reunification
Working in Rwanda
Employment Pathways
Voluntary Return
Food Assistance
Useful Information
Complaints and Feedback

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