The following mechanisms allow you to file a complaint in case of a violation of your rights in Portugal:
- Portuguese Ombudsman’s Office (Provedor de Justiça)
If you believe that your rights have been violated or that you have been refused access to services you are entitled to, you can file a complaint with the Portuguese Ombudsman’s Office (Provedor de Justiça).
This institution is mandated to promote and defend the rights, liberties and legitimate interests of all persons present at the Portuguese territory and to strive for a just and efficient public administration system.
It receives complaints from individual citizens and acts upon them by analysing the situation, hearing the individual and the entity that the complaint refers to, and seeking solutions to the reported issue with all involved parties.
Please note that this entity only deals with complaints against public institutions as well as private providers of essential services.
For more information visit the website of the Portuguese Ombudsman’s Office (Provedor da Justiça) or contact:
- Email 📧[email protected]
- File a complaint here
- Call the general telephone line: 📞808200084
or any of the following dedicated telephone lines for:
- Children:📞800206656
- Persons with disabilities📞800208462
- Older persons: 📞800203531
2. Commission for equality and against racial discrimination (CICDR)
If you were a victim of discrimination or racism, you can file a complaint with the Commission for equality and against racial discrimination (CICDR), which is an entity that supports the combat against racism and racial discrimination in Portugal. You can visit CICDR’s website or contact:
- E-mail📧 [email protected]
- Call 📞 +351 218 106 100
- File a complaint here
3. Commission for citizenship and gender equality (CIG)
If you were a victim of discrimination based on your sex, gender identity or sexual orientation, you can file a complaint with the Commission for citizenship and gender equality (CIG). This institution has the mission of combating discrimination based on sex, gender identity and sexual orientation. It receives complaints and conveys them to competent authorities, and provides as well opinions and recommendations.
You can visit CIG’s website or contact:
- E-mail📧 [email protected]
- Call 📞 +351 217 983 000
- File a complaint here
