Health services

Basic Public Health:

Consultations at public health centres are free of charge for refugees and asylum seekers.

Chronic illnesses such as diabetes, high blood pressure and tuberculosis are treated at public health centres. If a refugee and/or an asylum seeker has a medical emergency, he/she has to go to the nearest public hospital in the area.

 

Specialized Care:

Specialized consultations are not free and are provided at provincial or regional hospitals or university hospital centres (CHU for its acronym in French) if necessary, based on referral and/or orientation by the doctor of the primary health centre.

UNHCR’s medical partner Association Marocaine de la Planification Familiale (AMPF), covers specialized health services:

• 📞 Rabat: +2126 61 93 43 54\ +2127 67 79 65 50
• 📞 Casablanca: +2127 67 79 63 38\ +2126 66 14 12 58
• 📞 Fès/Meknès: +2126 66 14 17 21
• 📞 Tangier/Laarach: +2126 61 26 23 73
• 📞 Marrakech: +2126 61 47 35 68
• 📞 Agadir: +2126 61 57 43 54
• 📞Oujda: +2126 61 19 37 03
• 📞Nador: +2127 67 79 63 35

Only recognized refugees are eligible for the medical care Association Marocaine de la Planification Familiale (AMPF) provides.

Exceptionally, some asylum seekers are also eligible for AMPF’s assistance in life-saving or emergency health situations.

➡️ The refugee should contact the medical partner directly if any medical assistance is required. (see contact details above)

The medicines will be provided free of charge to refugees under a set ceiling, in accordance with the UNHCR list of essential medicines and in accordance with the procedure set out in the UNHCR health programme:

Due to budgetary constraints, only medications listed under UNHCR list of essential medicines are reimbursed. Therefore, refugees should have their prescriptions approved and stamped by AMPF before going to the pharmacy. Only conventional pharmacies deliver medicines for free to refugees. The list of these pharmacies is available at AMPF health centres. Refugees who require medical exams have to secure their own appointment at public health establishments and then request the coverage of the cost at AMPF (prior to the exam). Free medications and exams are NOT available to asylum seekers (except in lifesaving situations).

No. Only in exceptional circumstances and with the prior agreement of AMPF, will health costs incurred at private health establishments be reimbursed.

No, except in emergencies.

In the event of an emergency, the patient must:

1. Go directly to the closest hospital emergency room
2. Inform the medical partner by calling the Emergency number 📞 +212 (0)6 61 93 43 54
3.  If an ambulance is needed, call 📞 15 

If you face challenges and you need further support to access medical services, contact our medical partner Association Marocaine de la Planification Familiale (AMPF) closest to you:

• 📞 Rabat: +2126 61 93 43 54\ +2127 67 79 65 50
• 📞 Casablanca: +2127 67 79 63 38\ +2126 66 14 12 58
• 📞 Fès/Meknès: +2126 66 14 17 21
• 📞 Tangier/Laarach: +2126 61 26 23 73
• 📞 Marrakech: +2126 61 47 35 68
• 📞 Agadir: +2126 61 57 43 54
• 📞Oujda: +2126 61 19 37 03
• 📞Nador: +2127 67 79 63 35

All pregnant refugee women receive free medical consultations before and after childbirth, including hospitalization for childbirth in public health institutions.

AMPF covers the cost of childbirth and accompanies families in obtaining birth certificates in the next 30 days after delivery.

In case of physical or sexual assault, it is important to first contact as soon as possible the medical partner through the emergency number +212 (0) 6 61 93 43 54 (seven days a week, 24 hours a day) to receive information about Post Exposure Prophylaxis and how to access it.

Also, inform Fondation Orient-Occident, a UNHCR partner that provides services and counselling for survivors of Gender-Based Violence.

The UNHCR Protection unit is available Wednesday from 9 to 11 in the Rabat office and through its hotlines +212 (0)6 61 48 68 81 (on Fridays from 9 to 12)

• if you want to speak to a woman, call +212 (0) 767 052043 (Mondays from 2 to 5 pm)

You can also contact Association de Lutte Contre le Sida (ALCS) at+212 (0) 766 777978 or080 100 25 25 from Monday to Saturday from 10 to 5.

Any refugee and asylum seeker needing psychological support can be referred to UNHCR’s partners’ psychologists for evaluation, care, and referral, and, if necessary, specialized hospital structures with adequate support.

➡️ You can also call the free number 0800004146 to talk to UNHCR’s partner’s psychologist.