Submit a complaint

The United Nations defines misconduct as “any failure by a staff member to comply with his or her obligations under the Charter of the United Nations, the Staff Regulations and Staff Rules or other administrative issuances, or to observe the standards of conduct expected of an international civil servant.”

Possible misconduct can include:

• Sexual exploitation and abuse of people of concern.
• Fraud (e.g. falsifying a document).
• Corruption (e.g. taking money from refugees or others).
• Theft and embezzlement (e.g. stealing equipment or money).
• Workplace harassment (e.g. treating staff members in an unfair manner).
• Sexual harassment (e.g. unwelcome sexual behaviour).
• Abuse of authority (e.g. showing favouritism or discrimination against staff).
• Assault upon or threats to others.
• Misuse of UNHCR assets.
• Breach of confidentiality.
• Acts or behaviour that would discredit UNHCR.
• Non-compliance with local laws.
• Conflict of interest.
• Abuse of privileges and immunities.
• Gross negligence.
• Unauthorized outside activities or employment.

Fraud is any act with the objective of intentionally misleading another in order to obtain a benefit.

All UNHCR services are free of charge!

Do not trust anyone or any organization asking you to pay for the services of UNHCR or its partners. If money or any other form of favours, including of a sexual nature, is requested from you, you should report it to UNHCR and/or the nearest police station immediately.

Be aware that any UNHCR services offered to you in exchange for money are fraudulent. For genuine information about UNHCR’s work and services, please consult UNHCR’s Help websites.

What is sexual exploitation? It is any actual or attempted abuse of a position of vulnerability, differential power, or trust for sexual purposes.

What is sexual abuse? It is any actual or threatened sexual activity carried out by force or under unequal or coercive conditions.

In line with the United Nations standards of conduct, the staff members of UNHCR and NGO partners must not:

• Have sexual activity with anyone in exchange for money, employment, preferential treatment, goods or services,
• Have sexual activity with anyone under the age of 18 years old,
• Engage in any other form of sexually humiliating, degrading or exploitative behavior.

If you are aware of or have concerns or suspicions about a possible case of sexual exploitation and abuse by a UNHCR, UN or NGO staff member, you can confidentially report any violation of this to UNHCR.

If you would like to report misconduct, sexual exploitation, abuse, or harassment by UNHCR or another humanitarian worker in the northern and eastern Caribbean, please email us immediately at [email protected]

To report fraud, corruption, sexual abuse or exploitation, or other misconduct, contact UNHCR Inspector General Office:

• By confidential email: [email protected]
• By using the  online complaint form
• By post: Rue de Montbrillant 94, 1201 Genève, Switzerland

In your report, you should include:

• What happened?
  • Describe in detail what you know about the incident or incidents.

• Who committed the alleged wrongdoing?
  • Do you know if anyone else was involved? Please provide full names, job titles and organisation, if possible.

• When and where did the incident or incidents occur?
  • Please include dates and times, if possible.

Your report will be treated with discretion and kept strictly confidential.

Report fraudsters that offer you resettlement, financial or other kinds of assistance, fake documents or fake claims in exchange for money or other favours.

These offers may be made to you in person or via social media, including Facebook, WhatsApp, Viber and Telegram.

Remember, UNHCR services are always free of charge.

If you would like to report misconduct, sexual exploitation, abuse, or harassment by UNHCR or another humanitarian worker in the northern and eastern Caribbean, please email us immediately at [email protected]

You can also report fraud, corruption, sexual abuse or exploitation, or other misconduct, directly to UNHCR Inspector General Office:

• By confidential email: [email protected]
• By using the  online complaint form
• By post: Rue de Montbrillant 94, 1201 Genève, Switzerland

Important:

• Please note that filing a complaint will not in any way impact your case with UNHCR.
• Complaints may be anonymous.
• In your complaint, please provide all facts and evidence known to you.
• Your report and all communication with UNHCR will be kept strictly confidential.