UNHCR in Azerbaijan and Contacts

What does UNHCR do in Azerbaijan?

In Azerbaijan, UNHCR collaborates with the Government to improve the refugee status determination process and encourages legislative amendments to align with international standards on refugee and stateless matters.

UNHCR also advocates for prompt access to rights and information, offering asylum seekers legal counselling. Furthermore, the organization also provides free legal assistance and counselling to internally displaced persons and individuals at risk of statelessness.

UNHCR in Azerbaijan supports the government in finding sustainable solutions for forcibly displaced and stateless persons.

UNHCR also promotes the meaningful participation of refugees, persons in refugee-like situations, asylum seekers and stateless persons in the economic, social, and cultural life of Azerbaijan.

What does UNHCR not do in Azerbaijan?

UNHCR in Azerbaijan is not involved in:

  • Processing asylum claims and deciding whether somebody can be granted protection in Azerbaijan;
  • Issuing any document to asylum seekers who applied for asylum in Azerbaijan after 1 July 2020, except Ukrainians;
  • Registration of refugees;  
  • Examining asylum applications;
  • Issuing refugee documents;  
  • Individual support (accommodation, social support) except for vulnerable refugees and asylum seekers in need of assistance to cover basic needs.

ATTENTION! There is no resettlement program in UNHCR Azerbaijan.

If you are interested in pursuing a private sponsorship or other kinds of migration to another country, please directly contact the migration/consular authorities of the countries of interest to you.

Important Contacts & Hotlines

If you or your family members in Azerbaijan are a national of Ukraine, recognized refugee, registered asylum seeker, or stateless person, and need: 

  • Medical assistance, call +994 50 225 06 37  
  • Social/financial assistance, call +994 50 235 60 87
  • Support with an education-related issue, call +994 55 634 06 05
  • Support with employment, call +994 50 792 52 89

You can call our Protection hotline at +994 51 207 59 96 from 9.00 to 17.00 Monday-Friday if you need assistance with: 

  • documentation,  
  • legal procedures, including representation in court or application to the police,  
  • voluntary repatriation,  
  • asylum application and court appeal,  
  • registration of birth, death, marriage, divorce, or other civil records,  
  • if you or someone you know, including children, experienced violence 

In case of an emergency outside of working hours, you can also leave a voice message or send an SMS/WhatsApp or Signal message to the same number +994512075996.

  • Please only use this if you are facing a serious emergency endangering your life, health or freedom or in case you are being forced to return to the place where you would face persecution. 

ATTENTION! All services provided by UNHCR and its partners are FREE OF CHARGE. Please notify UNHCR of any solicitation of money and other forms of fraud by reporting it to [email protected]

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