UKRAINE: Information for persons of concern

For up-to-date information from the Government of Albania visit the link here

For persons inside Ukraine

For persons inside Ukraine, UNHCR advises you to:

  • Stay informed and connected (via radio, TV, Internet) and follow official advice for your security. Listen to official messages from emergency services, local authorities, and follow the instructions, including curfews.
  • Keep a copy (even digital) of your documents in a safe place. The replacement of lost documents will be easier if people can present a copy to the SMS later.
  • For advice on how to provide emotional support to children during these difficult times, see pages such as this.

The Ukraine State Emergency Services (SES) has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380676785917 in your contacts and text the word почати (begin) in a WhatsApp message. Link:

There is also a hotline phone number for IDPs at: 0-800-307-711.

UNHCR can be contacted at phone number +38 (044) 288 97 10 and by e-mail: [email protected]. Note that these hotlines are receiving a high number of calls.

UNHCR is doing its utmost to ensure that its services and assistance are continued and strengthened. Please note that UNHCR is, however, not involved in evacuations of any person from Ukraine.

For more information, please see our HELP page in Ukraine:

For Ukrainians traveling to or present in other countries

please see the below for information on asylum procedures and where to go for help

In the Czech Republic:
UNHCR HELP page:  Email: [email protected] or by phone +420 776 437 775.
Official government webpage: (hotline number +420 974 801 802).

In Bulgaria:
Bulgarian asylum authorities here: .
UNHCR can be contacted at: [email protected] or by phone : +359 2 98 02 453.

In Hungary: Please see the
UNHCR HELP page for Hungary: UNHCR can be contacted at [email protected] or +36 1 336 3060.
Hungarian Helsinki Committee:

In Moldova:
Official government webpage:
Law Centre for Advocates for legal aid: and the Charity Centre for social aid: .
There is also a webpage with other service providers here:
UNHCR can be contacted at: [email protected] or by phone +373 22 271 853.

In Poland:
UNHCR HELP page for Poland:   UNHCR can be contacted by email [email protected] and at +48 22 628 6930.
Polish government website for Ukrainians: (scroll down for additional languages and note their hotline at: +48477217575).

In Romania:
UNHCR HELP page for Romania:  Phone: +40 723 653 651 (available 24/7) and email: [email protected].
National Council for Refugees:

In Slovakia:
UNHCR HELP page for Slovakia here:    Email: [email protected] or by phone +36 1 336 3060.
Slovak government website for Ukrainians at:

In all other countries: Please see the UNHCR HELP page and select the relevant country (in the dropdown menu).