If you can’t find what you’re looking for here, please contact us.
My family needs food. Can UNHCR help?
UNHCR does not provide food assistance. For help with food, please contact the World Food Programme (WFP):
Telephone: 079 055 5544 (toll free, 8AM to 4PM Sunday-Thursday)
Email: [email protected]
I need help to buy fuel, clothing and other essentials. Can UNHCR help?
If you meet our eligibility criteria, UNHCR might be able to provide you with essential items like blankets, kitchen kits, fuel and hygiene items. To find out if you are eligible for support, you must first be assessed by UNHCR or one of our partner organisations. Please contact us for more information.
My home has been damaged or destroyed. Can UNHCR provide me with shelter?
UNHCR might be able to help you repair your home or provide alternative shelter if your current accommodation is not suitable for living. UNHCR provides shelter assistance to families who are in the most urgent need – we do not have enough resources to help everyone who needs support.
To be considered for shelter support, you must meet one of the below criteria:
- You have evidence of land ownership
- You are living on communal or public land, and can get a non-objection certificate from local authorities
- You can obtain a land transfer or right of use document
- Your home has obvious damage
To find out if you are eligible for shelter assistance, you must first be assessed by UNHCR or one of our partner organisations. Please contact us for more information.
I am thinking about returning to my home, and I want to know what services and employment options are available to me there. Where can I find more information?
Before making a decision about whether to return to your home or move elsewhere, you should consider the options and services that will be available to you in the place you plan to live. If you plan to move to one of the districts where UNHCR works, we can give you information about the services available in that district. Please contact us for more information.