Community Based Health Insurance Enrollment

31/07/23:

UNHCR is pleased to inform all urban refugees and boarding school students that Community Based Health Insurance (CBHI) enrollment for July 2023 to June 2024 has been completed. In line with the Government of Rwanda’s pledge to include urban refugees in CBHI, UNHCR has submitted a list of following criteria to be enrolled to CBHI: 

  • Recognized refugees with valid ID who live in urban setting including their dependents under the age of 16. 
  • Camp-based students who are pursuing their education outside of camps supported by UNHCR or/and other education partners. 

UNHCR has sent SMS to the registered number of everyone enrolled toor/o CBHI. If you believe that you are eligible and have not received the SMS, please contact Protection Desk at the closest Community Centers, or call our helpline 0788302718/0788381857, or send us an email with your name, ID Card Number, UNHCR Number and valid telephone number to [email protected].  

For students who live outside of the camp, you may contact World Vision or your school. 

If you have been granted refugee status by the Government of Rwanda but have not yet received your Refugee ID card, or if you have recently changed your refugee ID card and have not informed UNHCR, kindly visit the nearest protection desk at community center or contact our protection helpline/email above. Please remember to indicate your name, UNHCR’s registration number and your ID number when you reach out to UNHCR. 

Please note that due to funding limitations, UNHCR is not able to cover all medical expenses for eligible refugees who were not enrolled to CBHI. UNHCR’s limited medical funding is prioritized for live-saving interventions for refugees and asylum seekers not covered by CBHI. 

Do not wait to get sick to check your CBHI enrollment! 

Counselling for refugees in Kigali

UNHCR would like to inform all refugees and asylum seekers that from Monday, 27 March 2023, the reception in UNHCR Nyarutarama, Kigali office will NO LONGER receive any walk-in counseling.

All those in need of protection services will only be received at the Gikondo Community Center from Monday to Thursday from 9:00 am to 5:00 pm.

Only individuals who have appointment with Protection staff will be received at UNHCR Kigali office in Nyarutarama.

If you are not residing in Kigali, please contact your closest UNHCR Protection Desk. For emergency cases, you can contact us on the following number: 0788 313 705, 0788 302 718 and 0788 383 608.