UNHCR Partners

«Civic Assistance» Committee

Consultations on obtaining refugee or temporary asylum status in Russia, primary consultations with a general practitioner, humanitarian and psychological assistance.

Address: Moscow, 3-ya Tverskaya-Yamskaya, 3, building 2 (metro «Mayakovskaya»)

Hotline: +7 (985) 310-08-26

مترجم (Arabic) +7 (916) 363-70-23

دریم (Farsi) +7 (967) 021-34-64

Reception Manager: +7 (985) 428-99-16

Reception hours: Monday, Wednesday, Friday from 10:00 to 17:00

E-mail: [email protected]

Website: https://refugee.ru

Addresses of legal aid offices in the regions are available via the link


Russian Red Cross

Legal advice, socio-practical and psychological support for refugees, internally displaced persons, migrants and stateless persons from any country in the world.

You can get advice and support at this address: Moscow, 7 Krzhizhanovsky str., building 2.

Reception hours for people affected by the Ukrainian crisis:
Tuesday, Friday from 11:00 to 17:00

Reception hours for migrants and refugees from other countries:
Monday, Thursday from 11:00 to 17:00

Hotline: 8 800 234 07 07 (every day from 09:00 to 21:00)

Email: [email protected]

For questions related to search and restoration of family ties, one can write to email: [email protected]


St. Petersburg branch of the Russian Red Cross

The St. Petersburg branch implements programs aimed at providing legal, medical and social assistance to refugees and asylum-seekers, as well as integrating refugees into the Russian community.

Address: St. Petersburg, Goncharnaya street, 19D

Tel.: +7 (812) 717-35-34, +7 (812) 717-35-31

Hotline for migration issues: +7 (800) 333-00-16

Website: http://www.spbredcross.org

E-mail: [email protected]


IPCO «Faith, Hope, Love» («FHL») 

The organization provides social and legal support to asylum-seekers, refugees and stateless persons.

Legal assistance:

Address: Moscow, 11 Myachkovsky Boulevard

Tel.: +7 (495) 346-18-00; 346-18-01

Website: www.vnl-migrant.ru

E-mail: [email protected]

Social assistance:

Address: Moscow, 6, Bratislavskaya St., 11th floor, office 322

For counselling and additional information you can contact:

+7 966 101 98 39 (Arabic)

+7 963 992 18 91 (Dari, English, Russian)

+7 963 720 98 90 (Dari, Russian)

Office in Pyatigorsk:

Address: Pyatigorsk, Kirov Ave., 27 A

Tel.: +7 (793) 97-43-24, 39-38-08

Email: [email protected], [email protected]


Institute of Human Rights’ programme

Provides assistance to asylum-seekers and refugees at imminent risk of refoulement

Tel.: +7 916 069 69 87

E-mail: [email protected]

Website: http://hrights.ru/right-to-asylum