Where should the persons arriving in the Russian Federation due to the conflict in Ukraine seek help or advice?
Below are the contacts of organizations that provide free assistance and advice in full compliance with the terms of confidentiality.
You can also read the memo for persons from Ukraine that contains answers to frequently asked questions, via this link.
UNHCR assists, through partner organizations, in applying for asylum and other legal arrangements, including obtaining temporary residence permit, residence permit, and other legal status, as well as access to rights and services in the territory of the Russian Federation. Information is provided on partner organizations where you can get humanitarian aid and assistance in finding relatives.
Hotline: +7 (903) 792-22-79 [WhatsApp, Viber]
Email: [email protected]
Legal advice, socio-practical and psychological support for refugees, internally displaced persons, migrants and stateless persons from any country in the world.
You can get advice and support at this address: Moscow, 7 Krzhizhanovsky str., building 2.
Reception hours for people affected by the Ukrainian crisis:
Tuesday, Friday from 11:00 to 17:00
Reception hours for migrants and refugees from other countries:
Monday, Thursday from 11:00 to 17:00
Hotline: 8 800 234 07 07 (every day from 09:00 to 21:00)
For search and family reunification issues, one can write to [email protected]
Email: [email protected]
Consultations on obtaining refugee or temporary asylum status in Russia, primary consultations with a general practitioner, humanitarian and psychological assistance.
Hotline: +7 (985) 310-08-26
Reception Manager: +7 (985) 428-99-16
Reception hours: Monday, Wednesday, Friday from 10:00 to 17:00
Addresses of legal aid offices in the regions are available via the link
Legal advice for asylum seekers, refugees, stateless persons; other issues related to the regulation of legal status.
Moscow:
Tel.: 8 (495) 346-18-00; 346-18-01
e-mail: [email protected]
Pyatigorsk:
Tel.: 8 (793) 97-43-24, 39-38-08
e-mail: [email protected], [email protected]
Social assistance:
For counselling and additional information, please call the following telephone numbers :
+7 906 702 98 39 (Arabic)
+7 963 992 18 91 (Dari, English, Russian)
+7 963 720 98 90 (Dari, Russian)
Consultations on the legal aspects of staying in Russia and processing the necessary documents.
“Hotline”: 8 800 333-00-16
Opening hours: Mon-Fri from 10:00 to 18:00
Psychological counseling.
Phone: 8 800 250 65 08
Email: [email protected]
Opening hours: Mon-Fri from 10:00 to 17:00
- Emergency services in Russia
Fire Service – 101
Police – 102
Emergency Medical Service – 103
Unified Rescue Service – 112
Useful links:
Contacts of the regional branches of the Russian Red Cross are available via the link.