Contact us

This is the new UNHCR website for refugees in Malaysia.

၂၀၂၆ ခုဤသည်မှာ မလေးရှားနိုင်ငံရှိ ဒုက္ခသည်များအတွက် UNHCR ဝက်ဘ်ဆိုက်အသစ်ဖြစ်သည်။
Ini ialah laman web UNHCR baharu untuk pelarian di Malaysia

Registration and documentation 

To apply for registration, you will first need to submit a request for registration using the self-service portal My Services. This will also apply to applications submitted on the Refugee Malaysia website that are still pending registration. 

If you are already registered with UNHCR in Malaysia and wish to update your phone number, please fill in the form “Updating Phone Number”, or if you wish to seek the inclusion of one family member in your case, please fill in the form “Requesting Family Inclusion”. Go to the form.

If you applied for new registration or requested to add your family members before 1st January 2023, and have updated a request via My Services but have not yet received an appointment, you may contact the Registration hotline during the hours below: 

UNHCR Registration hotline

0176143810 (phone calls only – no WhatsApp calls) 

Only available every Wednesday, from 2 PM to 4 PM.  

For more information, visit the Registration and Documentation page.

Refugee Status Determination (RSD) 

To make an appeal of your rejected RSD application, or to request a file reopening, you may write to UNHCR via [email protected] 

Please include in the email : 

  • The words “Appeal Request” or “Reopening Request” in the subject line  
  • Your name 
  • Your UNHCR case number 
  • Your phone number 

For more information, visit the Refugee Status Determination page.  

Arrest and detention 

UNHCR Arrest and detention hotline

Monday to Friday: 2PM to 6PM 
Saturday and Sunday (including UN public holidays): 8AM to 4PM 

English and Malay language only

Arrest and detention online form, please fill in the arrest and detention form.

For more information, visit the Legal Protection page

Fraud, corruption and exploitation 

For more information, visit Fraud and corruption page

Receive updates from UNHCR on our Telegram channels! 

Our Telegram channels, available in 13 languages, provide regular updates on UNHCR’s activities and practical information for refugees and asylum-seekers in Malaysia. 

You may subscribe to any of your preferred Telegram channels below: 

  1. Refugee Malaysia (English) 
  1. Refugee Malaysia (Malay) 
  1. Refugee Malaysia (Rohingya) 
  1. Refugee Malaysia (Burmese) 
  1. Refugee Malaysia (Arabic) 
  1. Refugee Malaysia (Somali) 
  1. Refugee Malaysia (Farsi) 
  1. Refugee Malaysia (Hakha) 
  1. Refugee Malaysia (Tamil) 
  1. Refugee Malaysia (Urdu) 
  1. Refugee Malaysia (Jingpo) 
  1. Refugee Malaysia (Mon) 
  1. Refugee Malaysia (Tedim) 

You may also subscribe to our Refugee Malaysia  (@refugeemsia) YouTube channel here for more information.