1. Information on UNHCR’s multi-purpose cash (MPC) assistance programme
UNHCR is conducting a collection of data for enrolment in its assistance programmes including a multi-purpose cash (MPC) assistance programme to support the population affected by the military actions to meet their immediate basic needs, including temporary accommodation, food and hygiene items.
2. Targeting criteria
To ensure that available resources reach those who need it the most, UNHCR Ukraine will apply socio-economic vulnerability criteria targeting those most likely to need assistance to meet their basic needs.
The targeting and socio-economic vulnerability criteria include:
- Persons or families who belong to one of the following target groups:
- IDPs since of 24 February 2022;
- Conflict-affected population since of 24 February 2022 in areas close to the active conflict (Donetsk, Kherson, Mykolaiv, Dnipro, Odesa, Zaporizhzhia, Kharkiv, Chernihiv, Sumska oblasts);
- Returnees i.e. those who had to move from their regions of origin but eventually returned there.
AND
- Who meet one or more of the following vulnerability criteria:
- Single headed households with at least 1 child under 18 years of age or older family members (over 55 years of age);
- Elderly headed household (i.e. composed of one or more individuals >55 years old or a person over 55 years of age responsible for at least one child <18 years old);
- Households with one or more persons with specific needs (disability, chronic illness, etc);
- Foster families caring for UASC (documented)
AND
- Are not enrolled with UNHCR and have not received cash assistance from other organizations.
Eligible persons of concern should also meet socio-economic criteria earning less than 5,400 UAH per person (family member) per month.
PLEASE NOTE: If you have received assistance of UAH 2,220/person/month from another UN agency/humanitarian organization you may not be eligible for the UNHCR financial assistance. Humanitarian organizations are coordinating to ensure that families/individuals cannot receive assistance multiple times or from different partners.
For IDPs who were already enrolled but have not yet received their assistance, they will receive their payments on the condition that they have not benefited from MPC assistance from another organization.
3. Enrollment modality
Persons of concern will be interviewed by UNHCR partners in the enrolment centers (addresses below) to ensure that they meet the vulnerability criteria above.
Only if the person/family meets vulnerability criteria, they will be referred for enrolment in the cash assistance programme. During the enrolment, the data collection process will be conducted by UNHCR partner organization CF Right to Protection.
Those persons of concern who do not meet the vulnerability criteria for MPC will be informed already after the initial interview in the enrolment center by a relevant staff member.
Even if they are not eligible for MPC, all persons of concern can access UNHCR protection services available in the enrolment center including legal and psychosocial assistance free of charge.
If the household/person meets MPC vulnerability criteria, it/he/she will be referred for enrolment that envisages the collection of the personal data on each member of the household.
A household is limited to the following members:
- the focal point
- his/her spouse
- he/her children (up to 23 years old)
- his/her parent
*his/her grandparents only if they are dependent, otherwise will be registered separately.
Other individuals who are not part of the list above should be member of another household even if they live together.
All members of the household should be present during the enrolment. In case a member of the family cannot come to the enrolment center due to limited mobility, the case will be referred to the remote enrolment organized by the partner.
The documents to be presented during the enrolment interview for each member of the household include:
- tax ID number;
- national passport or other ID documents to get a correct spelling of your name;
- IDP certificate (when available);
- bank card of the focal point (i.e. registration focal person/principal applicant); The bank account must be in local currency (UAH);
- birth certificate of your children;
- legal guardianship or other official custody document that clarify the relationship with the children, when applicable;
- medical report in case of disability or disease that affecting your access to services, when applicable.
| PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators. |
Recommendations on Bank Card Fraud Protection
All information provided is confidential and will be recorded in the UNHCR database. While providing your personal data, you are giving consent to share some of the data with the Financial Service Provider for the purpose of receiving financial assistance.
4. Amount of assistance provided through MPC
The transfer amount is based on the new humanitarian Minimum Expenditure Basket. Each person will receive UAH 3,600 for 3 months .
5. Program coverage
Enrolment based on the new vulnerability criteria will be available in the following regions – in coordination with government and humanitarian partners:
- Lviv region
Address: Lviv city, 2, Malanyuka square
Monday – Thursday 09:00 – 16:00
Actual information, as well as work schedule of mobile groups: https://t.me/Registration_help
- Kyiv region
Administrative service centers and Social security centers in Kyiv city and region. Enrollment provided by mobile groups.
Monday – Friday, 10:00 – 15:00 Time can be changed according to the location specifics.
Actual information, as well as work schedule of mobile groups: https://t.me/unhcr_help_kyiv
- Cherkasy region
Address: Cherkasy city, 290 Gogolia str.
Monday – Thursday 09:00 – 16:00
Phone for consultations: 063 182 64 17
Address: Uman city, 29 Nezalezhnosti str.
Monday – Thursday 09:00 – 16:00
Phone number: 063 182 64 17
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_cherkasy
- Kirovograd region
Address: Kropyvnytskyi city, 31a Pashutynska str, premises near Center of Administrative Services
Monday – Friday 09:00 – 16:00
Appointment can be made via phone or at the enrolment center: 063 182 63 79
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/kropyvnytslyirefugee
- Poltava region
Address: Poltava city, 14 Kozaka str.
Monday – Friday, 09:00-16:00
Address: Kremenchuk city, 58 Ivana Mazepy str.
Monday – Wednesday, Friday 09:00-16:00 Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_poltava
- Dnipropetrovsk region
Address: Dnipro city, 38 Starokozatska str., close to the premises of Ukreximbank, entrance from the yard
Monday – Friday 09:00 – 17:00
Phone number: 063 182 63 86
Address: Kryvyi Rih city, 5 Byzova str.
Monday – Friday 09:00 – 17:00 Phone: 063 182 64 24
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_dnipro
- Zaporizhzhia region
Address: Zaporizhzhia city, 72 Nezalezhnoi Ukrainy str., premises #154, entrance from Mayakovskoho square between CrystalBank and BankCreditDnipro
Monday – Friday 09:00-17:00
Appointment can be made via phone: 063 182 68 96
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_zaporizhzhia
- Odesa region
Address: Odesa city, 1, Gretska str.
Monday, Friday 09:00 – 17:00
Appointment can be made via phone: 063 182 61 63 Telegram-channel: https://t.me/unhcr_help_odesa
Address: Izmail city, 9 Myru Avenue, room 108
Monday – Friday 09:00 – 16:00
Appointment can be made at the enrollment center or via Google form published in Telegram-channel: https://t.me/unhcr_help_Izmail
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_odesa
- Chernihiv region
Address: Chernihiv city, 10, Chornovola str.
Monday – Friday 09:00 – 16:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_che
- Kharkiv region
Address: Kharkiv city, 26 Gymnasium embankment (Administrative Services Centre)
Monday – Thursday 08:00 – 16:00, Friday 08:00 – 15:45
Center provides consultations and data cleaning only.
Address: Kharkiv city, 131-B Heroiv Kharkova avenue Monday – Friday 9:00 – 18:00, Sunday 10:00 – 17:00
Appointment can be made via Google form – forms.gle/45UsPy2utp1F3er86
Phone: +380631826399
Work schedule of mobile groups and information on appointments can be found in Telegram-channel: https://t.me/unhcr_help_kharkiv
- Sumy region
Address: Sumy city, 1 Novomistensʹka str.
Monday – Friday 09:00-17:00
Phone number: +380631826838
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_sumy
- Mykolaiv region
Address: Mykolaiv city, 25A, Sadova str., office 108, Business center “Stolychnyi” Monday – Friday 09:00 – 17:00 Work schedule of mobile groups and appointment form can be found in Telegram-channel: http://t.me/unchr_help_mykolaiv
- Vinnytsia region
Address: Vinnytsia city, 30 Kosmonavtiv str. / Vinnytsia city, 7 Zamostyanska str. Monday – Friday 09:00 – 17:00 Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_vinnitsia
- Zhytomyr region
Address: Zhytomyr city, 99 Peremohy str.
Monday – Friday 09:00 – 16:00 Telegram-channel: https://t.me/unhcr_help_zhytomyr
- Khmelnytskyi region
Address: Khmelnytskyi city, 16 Soborna str. Monday – Friday 09:00 – 16:00
Phone number: +380631826416 Telegram-channel: https://t.me/UNHCR_Khm
Address: Kamianets-Podilskyi city, 5 Soborna str. Monday – Friday 09:00-16:00
Telegram-channel: https://t.me/UNHCR_Kam_Pod Work schedule of mobile groups can be found in Telegram-channel: https://t.me/UNHCR_Khm
- Kherson region
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel: https://t.me/help_unhcr_kherson
- Rivne region
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel:https://t.me/Registration_help
- Ternopil region
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel:https://t.me/Registration_help
- Volyn region
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel:https://t.me/Registration_help
6. Delivery modality
The whole amount for 3 months will be transferred to one member of the household either:
- Through transfers via FinTech Rapyd
You will be notified by the following SMS:
UNHCR sent you <amount> UAH. For more information, please visit: https://bit.ly/3vdWVAX or call 0 800 307 711
PLEASE NOTE: UNHCR does not have affiliation with any bank and does not have any bank partners in Ukraine. UNHCR CASH ASSISTANCE CAN BE TRANSFERRED TO ANY BANK OF UKRAINE at the condition that the bank card number you provide during enrolment belongs to the principal applicant of your family and is in UAH currency. Please make sure your bank card does not have any restrictions in terms of the types of transfers. For those who don’t have a bank account, UNHCR will deliver the assistance through a different method.
- Through Western Union to families without a bank card/account. You will receive an SMS on your phone number with the MTCN code to be used jointly with a valid ID certificate (Passport, National ID, other government issued documents) to receive the money in the Western Union department or its partner bank. The addresses of the Western Union are available here.
You can also receive the money in any department of these partner banks:
- PrivatBank
- Accent Bank (A-Bank)
- Nova Poshta
- Raiffeisen Bank Aval
- Oschadbank (State Savings Bank of Ukraine)
- UkrPost (Ukrposhta)
- Ukrgasbank
- Ukrainian Financial Group
- Other banks
- Ibox bank
- JSC “ASVIO BANK”
- ALLIANCE Bank
- Bank Vostok
- Globous Bank
- Grant Bank
- Zemelniy Kapital
- PJSC “Bank for Investments and Savings”
- Lviv Bank
- Bank Pivdenniy
- PJSK “Bank Sich”
- PJSC Ukrainian Capital Bank
- Forward bank
- PJSC “RWS BANK”
- Idea Bank
- Industrial bank
- CIB (Cominbank)
- Cominvestbank
- LLC Financial Company “PROFINEF”
- Concord
- Kredit Dnipro
- Kredobank
- Crystal Bank
- Megabank
- META BANK
- MIB (International Invest Bank)
- Motor Bank
- MTB Bank
- PJSC OKCI BANK
- OTP Bank
- First Investment Bank
- PIRAEUS Bank ICB
- Policombank
- Poltava Bank
- Pravex-bank
- RADABANK
- TASCOMBANK JSC
- Ukrainian Construction Investment Bank
- UKREXIMBANK
- UNEX Bank
- Universal Bank
- Creditwest bank
- EUROINDUSTRIBANK
- FUIB (First Ukrainian International Bank)
Through digital wallet app and money transfer services
If you opted to receive assistance through the mobile application (not bank transfer), you will receive an SMS with the following text:
You are eligible to receive cash assistance from UNHCR. Sign-up on Vibrant to claim your funds [link] within 7 days. If you have any questions, you can contact the UNHCR hotline at 0800-307-711 or the Vibrant support service at 0800-301-009.
You will need to download the Vibrant Assist app in order to receive UNHCR cash into your digital wallet. Create a Vibrant Assist account using the phone number, month and year of birth that you signed up for. As soon as your data is verified, you will receive a message in the application, and the assistance will be transferred to your wallet.
You can exchange your funds to cash with MoneyGram or transfer to your bank account (you may want to check with your bank if it supports this service). Use instructions in the app to complete the withdrawal form and get your reference number. After the withdrawal request is successfully submitted, you can visit any partner MoneyGram branch to receive cash assistance. The list of locations can be found here. You may want to call the MoneyGram location in advance to ensure they are available. You will need to present the ID (internal passport, external passport, DIIA) and the reference number from the app.
If you have questions or encountered problems with receiving the assistance, you may review the FAQ’s page.
Vibrant provides live chat, phone, and email support for people who opted to receive through the mobile application. Please email [email protected] or call via phone at 0 800 301 009. To contact an agent through the live chat, please tap the ? icon located in the Vibrant app. ATTENTION: Please note the Vibrant support team cannot provide guidance to those who opted to receive assistance through a bank transfer.
For issues related to cashing out or MoneyGram, please contact Moneygram customer support directly:
Email: [email protected]
Toll free phone numbers within Ukraine:
- (380) 800503273
- (380) 13476961234
7. Cooperation with the Ministry of Social Policy
UNHCR cooperates with the Ministry of Social Policy of Ukraine according to the joint Memorandum of Understanding in identification and referral of internally displaced and conflict affected pensioners for UNHCR MPC assistance.
The Ministry of Social Policy conducts verification and selection of the beneficiaries from among those who have applied through https://aid.edopomoga.gov.ua/ and refers to UNHCR the lists of persons from among internally displaced and conflict affected pensioners.
People who have already been supported by UNHCR and other humanitarian agencies are removed from the list after a verification conducted internally and with other agencies providing MPC assistance.
The cash assistance is delivered through bank transfers to the personal accounts of the beneficiaries. NOTE: there is no requirement to have any special bank account for this type of assistance. For those who have no bank accounts the assistance will be provided using different modality. The recipients receive SMS-notification once the assistance is transferred to them. More information please see in the section 6 above.
8. Complaint and Response mechanism
Should you have any query regarding UNHCR assistance or you have feedback, suggestion, or complaint with respect to the work of UNHCR and/or its partner staff you can contact UNHCR hotline 0800307711.
9. PSEA
UNHCR has zero tolerance to sexual exploitation or sexual abuse. All assistance provided by UNHCR or its partners is free of charge. Confidentially report any misbehavior of the staff on hotline 0800307711 or to UNHCR’s Inspector General – [email protected].
10. Contact details for MPC related requests
UNHCR hotline 0800307711
Email: [email protected]
For information on locations: https://t.me/IDPhelp