Multi-Purpose Cash Assistance Programme for IDPs

1. Information on UNHCR’s multi-purpose cash (MPC) assistance programme

UNHCR is conducting a collection of data for enrolment in its assistance programmes including a multi-purpose cash (MPC) assistance programme to support the population displaced from their regions due to military actions to meet their immediate basic needs, including temporary accommodation, food and hygiene items, so they can settle down and rebuild a life in a place of displacement.

2. Targeting criteria

To ensure that available resources reach those who need it the most, UNHCR Ukraine will apply vulnerability criteria targeting those most likely to need assistance to meet their basic needs. The vulnerability criteria are applicable to all new enrolments from 6 June 2022 and includes persons or families who:

  1. Are IDPs as of 24 February 2022;


  1. Meet one or more of the following criteria:
  • Single headed households with at least 2 children under 18 years of age or older family members (over 60 years of age);
  • Households with one or more persons with specific needs (disability, chronic illness, etc);
  • Foster families caring for UASC (documented).
  1. Have not registered or received cash assistance from other organizations or through eDopomoga.

ATTENTION: If you have been enrolled in financial assistance of UAH 2,220/person/month from another UN agency/humanitarian organization, you cannot be enrolled in UNHCR financial assistance. This is the same type of assistance provided by different agencies and humanitarian organizations are coordinating to ensure that families/individuals cannot receive assistance multiple times or from different partners.

For IDPs who were already enrolled but have not yet received their assistance, they will receive their payments on the condition that they have not benefited from MPC assistance from another organization.

3. Enrollment modality

IDPs starting from 6 June onwards will be interviewed by UNHCR partners in the enrolment centers (addresses below) to ensure that they meet the vulnerability criteria above.

Only if the person/family meets vulnerability criteria, they will be referred for enrolment in the cash assistance programme. During the enrolment, the data collection process will be conducted by UNHCR partner organization CF Right to Protection.

Those IDPs who do not meet the vulnerability criteria for MPC will be informed already after the initial interview in the enrolment center by a relevant staff member.

Even if they are not eligible for MPC, all IDPs can access UNHCR protection services available in the enrolment center including legal and psychosocial assistance free of charge.

If the household/person meets MPC vulnerability criteria, it/he/she will be referred for enrolment that envisages the collection of the personal data on each member of the household.

A household is limited to the following members:

  • the focal point
  • his/her spouse
  • he/her children (up to 23 years old)
  • his/her parent

*his/her grandparents only if they are dependent, otherwise will be registered separately.

Other individuals who are not part of the list above should be member of another household even if they live together.

All members of the household should be present during the enrolment. In case a member of the family cannot come to the enrolment center due to limited mobility, the case will be referred to the remote enrolment organized by the partner.

The documents to be presented during the enrolment interview for each member of the household include:

  • tax ID number;
  • national passport or other ID documents to get a correct spelling of your name;
  • IDP certificate (when available);
  • bank card of the focal point (i.e.  registration focal person/principal applicant);
  • birth certificate of your children;
  • legal guardianship or other official custody document that clarify the relationship with the children, when applicable;
  • medical report in case of disability or disease that affecting your access to services, when applicable.
PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators.

Recommendations on Bank Card Fraud Protection

UNHCR anti-scam messaging

All information provided is confidential and will be recorded in the UNHCR database. While providing your personal data, you are giving consent to share some of the data with the Financial Service Provider for the purpose of receiving financial assistance.

4. Amount of assistance provided through MPC

The transfer amount should cover 100% of the income gap based on the actual subsistence level projected for April 2022. Thus, the transfer value is UAH 2,220 per family member per month for a 3-months period.

5. Program coverage

Enrolment based on the new vulnerability criteria will be available in the following regions – in coordination with government and humanitarian partners:

  • Lviv region

Address: Lviv city, 45, Stryiska str., premises of the furniture store “Bristol”
Monday – Friday 09:00 – 18:00
Telegram channel:

  • Cherkasy region

Address: Cherkasy city, 460 Shevchenka avenue, Cherkasy State Technological University, reading room (entrance from Kobzarska str.)
Monday – Friday 09:00 – 17:30

  • Kirovograd region

Address: Kropyvnytskyi city, 85 Tarasa Karpy str, premises of Podil Gymnasium #24
Monday – Friday 09:00 – 18:00

  • Poltava region

Poltava city, Poltava University of Economics and Trade, 3 Kovalia str.
Monday – Friday 10:00 – 18:00
Kremenchuk city, 9 Yednannia of Ukraine str.
Monday – Friday 10:00 – 17:00

  • Dnipropetrovsk region

Address: Dnipro city, 38 Starokozatska str., close to the premises of Ukreximbank, entrance from the yard
Monday – Friday 09:00 – 17:00

6. Delivery modality

The whole amount for 3 months will be transferred to one member of the household either:

  • Through transfers via FinTech Rapyd

You will be notified by the following SMS:

UNHCR sent you <amount> UAH. For more information, please visit: or call 0 800 307 711

  • Through Ukrposhta to families without a bank card/account.  The list of Ukrposhta post offices is available here. To receive the payment this person will need to come to the Ukrposhta post office and show his/her original ID document;

You will be notified by the following SMS:

Please receive an urgent transfer № {XXXXXXXXXX} from UNHCR in the amount of {XXXX,XX} UAH at the Ukrposhta branch from the list . More information about help and branch addresses at  0800307711.

7. Data Clean-Up

IDPs already enrolled in UNHCR MPCA might be contacted by UNHCR partners  CF Right to Protection, NGO Nehemia, NGO Crimea SOSInternational Fund for Health and Environment “Carpathian Region” NEEKA for data validation, confirmation, or update during June-July to make sure that your information is up to date, so we can deliver the assistance to the right accounts or persons.

8. Complaint and Response mechanism

Should you have any query regarding UNHCR assistance or you have feedback, suggestion, or complaint with respect to the work of UNHCR and/or its partner staff you can contact UNHCR hotline 0800307711.


UNHCR has zero tolerance to sexual exploitation or sexual abuse. All assistance provided by UNHCR or its partners is free of charge. Confidentially report any misbehavior of the staff on hotline 0800307711 or to UNHCR’s Inspector General – [email protected].

10. Contact details for MPC related requests

UNHCR hotline 0800307711
MPC related email [email protected]  
For information on locations: