1. Information on UNHCR’s multi-purpose cash (MPC) assistance program
- UNHCR is conducting a collection of data for enrolment in its assistance programmes including a multi-purpose cash (MPC) assistance programme to support the population affected by the military actions to meet their immediate basic needs, including temporary accommodation, food and hygiene items.
2. Targeting criteria
To ensure that available resources reach those who need it the most, UNHCR Ukraine will apply socio-economic vulnerability criteria targeting those most likely to need assistance to meet their basic needs.
The targeting and socio-economic vulnerability criteria include:
- Newly displaced internally displaced persons for less than 6 months meeting the following eligibility criteria:
• Single headed households with at least 1 child under 18 years of age or older family members (over than 55 years of age);
or/and
• Elderly headed household (i.e. composed of one or more individuals >55 years old or a person over 55 years of age responsible for at least one child <18 years old);
or/and
• Households with one or more persons with specific needs (disability, chronic illness, etc);
and
• Have not received cash assistance from UNHCR. Have not received cash assistance from any other organization in the last three months.
- Returnees (returning from abroad) meeting the following eligibility criteria:
• Single headed households with at least 1 child under 18 years of age or older family members (over than 55 years of age);
or/and
• Elderly headed household (i.e. composed of one or more individuals >55 years old or a person over 55 years of age responsible for at least one child <18 years old);
or/and
• Households with one or more persons with specific needs (disability, chronic illness, etc);
and
• Have not received cash assistance for return from UNHCR. Have not received cash assistance from any other organization in the last three months.
- Returnees internally displaced persons
• Single headed households with at least 1 child under 18 years of age or older family members (over than 55 years of age);
or/and
• Elderly headed household (i.e. composed of one or more individuals >55 years old or a person over 55 years of age responsible for at least one child <18 years old);
or/and
• Households with one or more persons with specific needs (disability, chronic illness, etc);
and
• Have not received cash assistance for return from UNHCR. Have not received cash assistance from any other organization in the last three months.
Eligible persons of concern should also meet socio-economic criteria earning less than 5,400 UAH per person (family member) per month.
| PLEASE NOTE: If you have received assistance of UAH 2,220/person/month from another UN agency/humanitarian organization you may not be eligible for the UNHCR financial assistance. Humanitarian organizations are coordinating to ensure that families/individuals cannot receive assistance multiple times or from different partners. |
For IDPs who were already enrolled but have not yet received their assistance, they will receive their payments on the condition that they have not benefited from MPC assistance from another organization.
3. Enrolment modality
Persons of concern will be interviewed by UNHCR partners in the enrolment centers (addresses below) to ensure that they meet the vulnerability criteria above.
Only if the person/family meets vulnerability criteria, they will be referred for enrolment in the cash assistance programme. During the enrolment, the data collection process will be conducted by UNHCR partner organization CF Right to Protection.
Those persons of concern who do not meet the vulnerability criteria for MPC will be informed already after the initial interview in the enrolment center by a relevant staff member.
| Even if they are not eligible for MPC, all persons of concern can access UNHCR protection services available in the enrolment center including legal and psychosocial assistance free of charge. |
If the household/person meets MPC vulnerability criteria, it/he/she will be referred for enrolment that envisages the collection of the personal data on each member of the household.
A household is limited to the following members:
- the focal point
- his/her spouse
- he/her children (up to 23 years old)
- his/her parent
*his/her grandparents only if they are dependent, otherwise will be registered separately.
Other individuals who are not part of the list above should be member of another household even if they live together.
All members of the household should be present during the enrolment. In case a member of the family cannot come to the enrolment center due to limited mobility, the case will be referred to the remote enrolment organized by the partner.
The documents to be presented during the enrolment interview for each member of the household include:
- tax ID number;
- national passport or other ID documents to get a correct spelling of your name;
- IDP certificate (when available);
- iBAN of the focal point (i.e. registration focal person/principal applicant); The bank account must be in local currency (UAH);
- bank card of the focal point (i.e. registration focal person/principal applicant); The bank account must be in local currency (UAH)
- birth certificate of your children;
- legal guardianship or other official custody document that clarify the relationship with the children, when applicable;
- medical report in case of disability or disease that affecting your access to services, if available.
| PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators. |
Recommendations on Bank Card Fraud Protection
All information provided is confidential and will be recorded in the UNHCR database. While providing your personal data, you are giving consent to share some of the data with the Financial Service Provider for the purpose of receiving financial assistance.
4. Amount of assistance provided through MPC
The transfer amount is based on the new humanitarian Minimum Expenditure Basket. Each person will receive UAH 3,600 for 3 month.
5. Program coverage
Enrolment based on the new vulnerability criteria will be available in the following regions – in coordination with government and humanitarian partners:
- Kyiv region
Address: Kyiv, Hryhoriya Skovorody St., 21/16, (block A)
Monday, Tuesday, Friday, 09:00 – 16:00 Time can be changed according to the location specifics.
Actual information: https://t.me/unhcr_help_kyiv
- Kirovograd region
Address: Kropyvnytskyi city, 31a Pashutynska str, premises near Center of Administrative Services
Monday – Friday 09:00 – 15:00
Phone: 063 182 63 79
Telegram-channel: https://t.me/kropyvnytslyirefugee
- Poltava region
Address:Poltava city, 14 Kozaka str.
Tue – Thu 09:00-15:00
Telegram-channel: https://t.me/unhcr_help_poltava
- Dnipropetrovsk region
Address: Dnipro, Polovitska Street, 9.
Mon-Fri, 10:00 – 15:00
Address: Kryvyi Rih city, 5 Byzova str.
Monday 09:00 – 17:00
Phone: 063 182 64 24
Telegram-channel: https://t.me/unhcr_help_dnipro
- Zaporizhzhia region
Address: Zaporizhzhia, Central Boulevard, 19A
Monday – Friday 09:00-15:00
Phone: 063 182 68 96
Telegram-channel: https://t.me/unhcr_help_zaporizhzhia
- Odesa region
Address: Odesa city, 103a, Staroportofrankivska str.
Monday – Friday 09:00 – 16:00
Telegram-channel: https://t.me/unhcr_help_odesa
- Chernihiv region
Address: Chernihiv city, 17, Hetman Polubotka str.
Monday – Tueday 09:00-16:00
Telegram-channel: https://t.me/unhcr_help_che
- Kharkiv region
Address: Kharkiv city, 4B Serpova str.
Monday – Friday 09:00 – 16:00
Telegram-channel: https://t.me/unhcr_help_kharkiv
- Sumy region
Address: Sumy city, 15 Revolyutsiyi Hidnosti str.
Monday – Friday 09:00 – 16:00
Phone number: +380631826838
Telegram-channel: https://t.me/unhcr_help_sumy
- Mykolaiv region
Address: Mykolaiv city, Myru Avenue, 54B (building 4)
Monday – Friday 09:00 – 16:00
Telegram-channel: http://t.me/unchr_help_mykolaiv
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/UNHCR_Khm
- Kherson region
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel:https://t.me/help_unhcr_kherson
6. Delivery modality
The whole amount for 3 months will be transferred to one member of the household either:
- Through transfers via FinTech Rapyd
You will be notified by the following SMS:
UNHCR sent you <amount> UAH. For more information, please visit: https://bit.ly/3vdWVAX or call 0 800 307 711
| PLEASE NOTE: UNHCR does not have affiliation with any bank and does not have any bank partners in Ukraine. UNHCR CASH ASSISTANCE CAN BE TRANSFERRED TO ANY BANK OF UKRAINE at the condition that the bank card number you provide during enrolment belongs to the principal applicant of your family and is in UAH currency. Please make sure your bank card does not have any restrictions in terms of the types of transfers. For those who don’t have a bank account, UNHCR will deliver the assistance through a different method. |
- Through Western Union to families without a bank card/account. You will receive an SMS on your phone number with the MTCN code to be used jointly with valid ID certificate (Passport, National ID, other government issued documents) to receive the money in the Western Union department or its partner bank. The addresses of the Western Union are available here.
You can also receive the money in any department of these partner banks:
- PrivatBank
- Accent Bank (A-Bank)
- Nova Poshta
- Raiffeisen Bank Aval
- Oschadbank (State Savings Bank of Ukraine)
- UkrPost (Ukrposhta)
- Ukrgasbank
- Ukrainian Financial Group
- Other banks
- Ibox bank
- JSC “ASVIO BANK”
- ALLIANCE Bank
- Bank Vostok
- Globous Bank
- Grant Bank
- Zemelniy Kapital
- PJSC “Bank for Investments and Savings”
- Lviv Bank
- Bank Pivdenniy
- PJSK “Bank Sich”
- PJSC Ukrainian Capital Bank
- Forward bank
- PJSC “RWS BANK”
- Idea Bank
- Industrial bank
- CIB (Cominbank)
- Cominvestbank
- LLC Financial Company “PROFINEF”
- Concord
- Kredit Dnipro
- Kredobank
- Crystal Bank
- Megabank
- META BANK
- MIB (International Invest Bank)
- Motor Bank
- MTB Bank
- PJSC OKCI BANK
- OTP Bank
- First Investment Bank
- PIRAEUS Bank ICB
- Policombank
- Poltava Bank
- Pravex-bank
- RADABANK
- TASCOMBANK JSC
- Ukrainian Construction Investment Bank
- UKREXIMBANK
- UNEX Bank
- Universal Bank
- Creditwest bank
- EUROINDUSTRIBANK
- FUIB (First Ukrainian International Bank)
Through digital wallet app and money transfer services
You will be notified by the following SMS:
You are eligible to receive cash assistance from UNHCR. Sign-up on Vibrant to claim your funds [link] within 7 days. If you have any questions, you can contact the UNHCR hotline at 0800-307-711 or the Vibrant support service at 0800-301-009.
You will need smartphone to download the Vibrant digital wallet mobile app in order to receive, access, and cash out the assistance provided by the UNHCR. Please ensure you provide the same phone number you used to register for the humanitarian assistance program and when you registered for a Vibrant account. Sign up with your phone number, verify your date of birth for eligibility matching, and wait to receive the funds. You will receive a notification once your eligibility is confirmed and the funds are in your Vibrant account.
You can exchange your funds to cash with MoneyGram or transfer to your bank account (you may want to check with your bank if it supports this service). Use instructions in the app to complete the withdrawal form and get your reference number. After the withdrawal request is successfully submitted, you can visit any partner MoneyGram branch to receive cash assistance. The list of locations can be found here. You may want to call the MoneyGram location in advance to ensure they are available. You will need to present the ID (internal passport, external passport, DIIA) and the reference number from the app.
If you have questions or encountered problems with receiving the assistance, you may review the FAQ’s page.
Vibrant provides live chat, phone, and email support. Please email [email protected] or call via phone at 0 800 301 009. To contact an agent through the live chat, please tap the ? icon located in the Vibrant app.
For issues related to cashing out or MoneyGram, please contact Moneygram customer support directly:
Email: [email protected]
Toll free phone numbers within Ukraine:
- (380) 800503273
7. Cooperation with the Ministry of Social Policy
UNHCR cooperates with the Ministry of Social Policy of Ukraine according to the joint Memorandum of Understanding in identification and referral of internally displaced and war-affected pensioners for UNHCR MPC assistance.
The Ministry of Social Policy conducts verification and selection of the beneficiaries from among those who have applied through https://aid.edopomoga.gov.ua/ and refers to UNHCR the lists of persons from among internally displaced and war-affected pensioners.
People who have already been supported by UNHCR and other humanitarian agencies are removed from the list after a verification conducted internally and with other agencies providing MPC assistance.
The cash assistance is delivered through bank transfers to the personal accounts of the beneficiaries. NOTE: there is no requirement to have any special bank account for this type of assistance. For those who have no bank accounts the assistance will be provided using different modality. The recipients receive SMS-notification once the assistance is transferred to them. More information please see in the section 6 above.
8. Complaint and Response mechanism
Should you have any query regarding UNHCR assistance or you have feedback, suggestion, or complaint with respect to the work of UNHCR and/or its partner staff you can contact UNHCR hotline 0800307711.
9. PSEA
UNHCR has zero tolerance to sexual exploitation or sexual abuse. All assistance provided by UNHCR or its partners is free of charge. Confidentially report any misbehavior of the staff on hotline 0800307711 or to UNHCR’s Inspector General – [email protected].
10. Information for those who applied for cash assistance and do not receive payments.
UNHCR takes every effort to process payments to people enrolled in our cash assistance programs. In limited instances where there are failed payments due to informational, technical or transactional errors, we attempt to reprocess the payments. In some instances, our teams also contact the intended recipient to confirm his/her payment details.
Despite our best efforts, UNHCR has unfortunately not been able to process a limited number of payments that failed in 2022 and 2023. We are unfortunately not able to continue the processing attempts due to changes to the eligibility criteria and due to UNHCR’s funding situation.
We encourage affected people to apply for cash assistance this year, if they are still eligible as per the current vulnerability criteria. We prioritize people who have been newly evacuated or internally displaced for less than 6 months, those impacted by aerial attacks and those returning to their homes either within Ukraine or from abroad. The assistance is provided to people who have not yet received cash assistance from UNHCR or any other organization and belong to one of the vulnerable groups, including elderly people, people with disabilities, families with children.
The full list of criteria can be found on UNHCR’s webpage https://www.unhcr.org/ua/en/43235-unhcr-is-launching-a-cash-assistance-programme-for-idps.html. If people meet the eligibility requirements, they can visit enrollment centers of UNHCR’s NGO partner The Right to Protection in various locations across Ukraine or contact the numbers provided in the announcement.
11. Contact details for MPC related requests
UNHCR hotline 0800307711
Email: [email protected]
For information on locations: https://t.me/IDPhelp