Complaints and Feedback

How can I complain or give feedback to UNHCR in Poland?

We want to hear your feedback on the services provided by UNHCR and its partners. You can share your comments, recommendations, and report any issues you face as a refugee, asylum-seeker, or stateless person in Poland. How to provide feedback:

Your personal information will remain confidential and will not be shared without your consent. Reporting issues will not affect your access to assistance and support. Remember, all humanitarian assistance is free. If you encounter any misconduct, please report it.

What is misconduct and how to report it?

Fraud, corruption and sexual exploitation and abuse are considered misconduct, whether by UNHCR personnel or partner staff. Be alert to fraud:

  • Don’t trust anyone asking for money for UNHCR services.
  • Always ask to see official ID before sharing personal info.
  • Avoid people offering resettlement, financial help, or fake documents in exchange for money or favors, whether in person or online (including Facebook, YouTube, WhatsApp, Viber, Telegram or any other social media).
  • Be cautious of those showing fake documents claiming to be from UNHCR or other agencies.

For reliable information about UNHCR’s work and services: consult UNHCR’s official websites (ending in unhcr.org). Report suspected fraud and misconduct committed by UNHCR or partner staff directly to:

Report suspected fraud and misconduct committed by other entities to:

Your report will be treated with discretion and kept strictly confidential. For more information please see: www.unhcr.org/inspector-generals-office.html

What is sexual exploitation and abuse and how to report it?

Sexual exploitation and abuse are unacceptable behaviours and prohibited for all United Nations and NGO partners’ staff members. Your report will be treated with discretion and be kept strictly confidential.

Sexual exploitation. Any actual or attempted abuse of a position of vulnerability, differential power, or trust for sexual purposes. Sexual abuse. Any actual or threatened sexual activity carried out by force or under unequal or coercive conditions. Sexual exploitation and abuse can happen to anyone—men, women, boys, and girls—at any age, and in any circumstance.

In line with United Nations standards of conduct, UNHCR staff members and NGO partners must not:

  • Have sexual activity with anyone in exchange for money, employment, preferential treatment, goods or services
  • Have sexual activity with any child under the age of 18 years old
  • Engage in any other form of sexually humiliating, degrading, or exploitative behaviour.

Report suspected sexual exploitation and abuse. If you are aware of, or have suspicions about, a possible case of sexual exploitation and abuse by a UNHCR, UN, or NGO staff member, you can report directly to the Inspector General’s Office (IGO) at UNHCR Headquarters:

In your report, you should include:

  • What happened?
    • Describe in detail what you know about the incident or incidents.
  • Who committed the alleged wrongdoing?
    • Do you know if anyone else was involved? Please provide full names, job titles and organization, if possible.
  • When and where did the incident or incidents occur?
    • Include dates and times, if possible.