Pension Verification Requirement for Ukrainian Refugees
Due to recent legislative changes in Ukraine, all Ukrainian pensioners residing abroad must complete a verification procedure in order to continue receiving pension payments.
How to Complete Verification
You can complete the procedure through one of the following modalities:
1. Diia Application
Via Diia Signature on the PFU web portal or the PFU mobile app ( video guide is available here)
2. Videoconference Verification via the PFU Portal
You may request a video call via the PFU portal or by calling the hotline: 0800 503 753.
Calls are usually scheduled within 10–30 days and conducted via Google Meet, WhatsApp, Signal, Telegram, Viber, or Zoom.
You will be asked to present your original passport/ID and pension certificate during the call.
3. Verification at a Ukrainian Consulate
Visit the nearest Ukrainian consulate to confirm your identity and place of residence.
You will receive a certificate of identity, which you can upload via the PFU portal to complete verification.
4. In-Person Verification in Ukraine
If you are currently in Ukraine, you can visit any PFU service centre.
Please note: Due to the suspension of thousands of pensions in January 2026, long queues are currently reported nationwide.
Additional Requirement for Pensioners from Temporarily Occupied Territories (ToTs)
If you are from the ToTs, you must confirm that you are not receiving a pension from the Russian Federation, by doing one of the following:
- Selecting the relevant declaration box in your PFU online account
- Stating this explicitly during videoconference verification
- Sending a written declaration by email or postal mail to the PFU
After completing all steps, please verify that your PFU personal account reflects the correct date of verification and declaration. You may check this online or by contacting the PFU hotline (0800 503 753).
Need More Help?
For more information and technical support completing the verification process through the Diia app or PFU portal please contact the UNHCR Regional Contact Centre (RCC). Additional information will also soon be available viathe Ukraine is Home website: https://ukraineishome.org/
