Help in Austria

Multilingual information for people from Ukraine

Hotlines: Help and legal questions  

  • BBU-Hotline: +43 1 2676 870 9460
    • Ukrainian and Russian: available 24/7
    • German: availbale from 8am-6:30pm
    • Für rechtliche Fragen und Hilfe
  • Diakonie legal help hotline („Rechtshilfe-Telefon“): +43 1 343 0 383
    • Languages: Ukrainian, Russian
    • Availability: Monday-Friday, 9am-12pm
    • Information on issues around residence permits
  • Caritas Ukraine-Infohotline: +43 5 17 76 380
    • Languages: German and English
    • Availability: Monday-Friday, 9am-4pm
    • Information on issues around residence permits, donations, volunteering, accommodation
  • ÖIF Ukraine-Infohotline: +43 1 715 10 51-120 (Whatsapp), +43 676 84 39 60 108 (Viber)
    • Availability: Monday-Friday, 9am-6pm
    • Information on care, orientation, accommodation, work

Basic Welfare Support




  • Information on the ÖIF-website: Ukrainian
  • „Educational Paths in Austria“, Information on the webiste of the Minstry of Education, Science and Research: German, English, Ukrainian
  • FAQs (German) on the website of the Minstry of Education, Science and Research
  • Information on the website of the Minstry of Education, Science and Research in German and English
  • Information on the OeAD-website in German und English

Medical and psychological help

Medical help

Psychological help

Help for women, help for men

  • Information leaflet of NGO LEFÖ about dangers of exploitation and trafficking for displaced persons (English, Ukrainian)

Help for women

  • Women helpline: 0800 222 555
    • Availability: Monday-Sunday, 24/7
    • Languages: Please ask for help in Ukrainian or Russian
  • Helpchat for women:
    • Availability: Monday-Sunday, 4pm-10pm
    • Languages: Ukrainian, Russian

Help for men

Information provided by Provinces (“Bundesländer”)

Legal Counselling

For questions on your stay in Austria, the asylum procedure or other legal issues, please contact one of the legal counselling organizations in Austria: