Report Misconduct

All UNHCR services are free of charge!

Do not trust anyone or any organization asking you to pay for the services of UNHCR or its partners. If money or any other form of favours, including of a sexual nature, is requested from you, in exchange of UNHCR services please report it to UNHCR and/or the nearest police station immediately.

For genuine information about UNHCR Syria’s work and services, please consult UNHCR’s official website, Facebook page and/or the Twitter account.

Report fraudsters who are offering you resettlement, financial or other kinds of assistance, fake documents or fake claims in exchange for money or other favours. These offers may be made to you in person or via social media, including Facebook, YouTube, or WhatsApp.

People who tell you such lies are seeking to take advantage of your situation and you should always avoid them. They may show you information to persuade you that they are connected to UNHCR. Do not believe them. Those persons are only after your money.

Be alert and don’t get defrauded. Remember, UNHCR services are free of charge! Use the nearest UNHCR Complaint Box if you have information about individuals or organizations that pretend to be affiliated to UNHCR.

UNHCR provides a trusted, respectful and inclusive environment where people should feel safe. Anyone with concerns or suspicions about possible misconduct by a UNHCR staff or staff of UNHCR partners or contractors regardless of that person’s position, should report it immediately.

What is Misconduct?

All UN staff members as well as UNHCR’s partners staff are bound to a code of conduct. Possible misconduct can include:

  • Sexual exploitation and abuse against people of concern to UNHCR;
  • Fraud (e.g. falsifying a document);
  • Corruption (e.g. taking money from refugees or others);
  • Theft and embezzlement (e.g. stealing equipment or money);
  • Harassment, including sexual harassment;
  • Assault, threats or retaliation;
  • Non-compliance with local laws.

All UNHCR services are free of charge. If money or any other form of favours, including of a sexual nature, is requested from you in exchange of access to services, you should report it immediately.

UNHCR takes fraud and misconduct concerns very seriously and reports will be treated with confidentiality.

How can I report Fraud or Misconduct?

If you have information about UNHCR staff, or staff of UNHCR partners or contractors, being involved in exploitation (including sexual exploitation) or sexual abuse, you can report it:

  • via the Complaint Box, or
  • via email at 📧 [email protected] or
  • via phone call to 📞 099336498.
  • If you reside in Qamishli you can contact 📞 0993 364 987.

You can also report it directly to the Inspector General’s Office (IGO) at UNHCR Headquarters:

  • By confidential email: 📧 [email protected]
  • By using the 💻online complaint form
  • By post: 94, rue de Montbrillant, Case postale 2500, 1211 GenevaCase Postale 2500, CH-1211 Geneva 2 Depot Switzerland

For more information, you can visit UNHCR – Reporting sexual exploitation and abuse (SEA).

Mark all mail as CONFIDENTIAL.

Your report will be treated with discretion and kept strictly confidential. For further information, please see the Inspector General Office page.

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