News and Updates

Call Center Closure During Independence Day

April 14, 2026

Please be informed that the UNHCR Call Center will be closed on 16 April 2026 in observance of Independence Day. Normal operations will resume on the following working day (Sunday). We wish everyone c…. →

Call Center Closure During Easter Holidays

April 2, 2026

Please be informed that the UNHCR Call Center will be closed on 05 April 2026 and 12 April 2026 in observance of the Easter holiday. Normal operations will resume on the following working day. We wish…. →

Announcement: Legal Assistance for Refugees and Asylum-Seekers in Damascus

March 19, 2026

Please be informed that, as of April 2026, legal counseling at UNHCR office will be discontinued. Legal counseling will be available exclusively through one of the following channels: Address: Damascu…. →

UNHCR Call Centre Closure During Eid al‑Fitr

March 19, 2026

Please be informed that the UNHCR Call Centre will be closed from 18 to 23 March in observance of the Eid Al-Fitr Wishing all Eid Mubarak!…. →

Important Update on Cash Assistance for Refugees and Asylum Seekers

March 17, 2026

Due to limited funding at the global level, UNHCR operations in Syria including the Multi-Purpose Cash Grant (MPCG) programme, has been affected. This means that assistance cannot continue for e…. →

Ramadan Kareem!

February 18, 2026

On the occasion of the Holy Month of Ramadan, the working hours of the Call Center will be adjusted to 09:00 to 14:00 hours. Thank you for your understanding, and we wish you a blessed and peaceful mo…. →

UNHCR Syria Service Update: Call Centre, Funding & Assistance

February 11, 2026

UNHCR has noted community concerns about difficulties reaching the UNHCR Syria Call Centre, including unanswered calls. The high volume of incoming calls is placing significant pressure on the system,…. →

UNHCR Call Centre Closure on December 25 (Christmas) and January 1 (New Year’s Day)

December 24, 2025

Please be informed that the UNHCR Call Centre will be closed on December 25 (Christmas) and January 1 (New Year’s Day) in observance of the holidays. Wishing all a Merry Christmas and Happy New Year…. →

Closure of UNHCR Call Centre on 7th and 8th December

December 4, 2025

Please be informed that UNHCR Call Centre will observe the government holiday on December 7th and 8th. Normal operations will resume on December 9th. We wish everyone happy holidays!…. →