Year: 2025

Please be informed that the UNHCR Call Centre will be closed on December 25 (Christmas) and January 1 (New Year’s Day) in observance of the holidays.

Wishing all a Merry Christmas and Happy New Year!

Please be informed that UNHCR Call Centre will observe the government holiday on December 7^th and 8^th.

Normal operations will resume on December 9^th.

We wish everyone happy holidays!

The information on cash assistance for Syrian Refugee Returnees has been updated on UNHCR Help Page and Syria is Home, please visit the pages.

UNHCR Syria is updating its registration records and data of all refugees and asylum-seekers registered with us.

Why?

UNHCR regularly reviews its data of refugees and asylum-seekers to ensure that they are up to date. This enables UNHCR to plan and implement  its activities and programmes effectively.

What will happen?

On 30^th of November 2025, UNHCR Syria will inactivate all refugees and asylum-seekers with UNHCR ID cards that are expired on or before 31 July 2025.

What will happen if my record is inactivated?

Once your record is inactivated you will not be able to receive assistance from UNHCR, including cash assistance (if you are eligible)..

What should I do if my ID card is expired?

If your UNHCR ID card is expired for 3 or more months, please approach the UNHCR office nearest to you, or call the numbers below, and you will be given an appointment to renew your ID card.

My ID card is expired but not for 3 months

Only those with ID cards that expired 3 or more months ago will be inactivated on 30^th of November 2025. However, you are still encouraged to contact UNHCR offices to renew your ID card as you might be inactivated in future exercises if your card is still expired.

My ID card is valid but those of my family members are expired

Only individuals with expired ID cards will be affected. If your ID card is valid, your record will remain active, but your family members’ records will be inactivated.

My ID card expired before 2025 and has not been renewed to date

Please contact your UNHCR office for information on your individual case.

If my record is inactivated in November, can I renew my ID card in the future?

Yes, your record can be activated after an assessment of your case by UNHCR staff. However, you are encouraged not to wait until your record is inactivated as there might be delays in activating your case, and you might miss out on services and assistance during that period.

I am not able to renew my ID card because I have some specific needs or challenges

Please contact the nearest UNHCR office and inform them of your specific circumstances and they will advise you accordingly.

REMEMBER:

All services offered by UNHCR are offered free of charge.

Report all forms of corruption and fraud to the Inspector General’s Office (IGO) through email: [email protected] or to our Anti-Fraud Focal Persons at [email protected] or to any other trusted UNHCR staff.

UNHCR Helpline numbers

UNHCR is launching a dedicated call centre to address enquiries of refugee returnees.

If you were a Syrian refugee who have recently returned to Syria, and need information about services provided or supported by UNHCR, please call 01121812333 

Operating hours: 8:30 am to 12:00 pm and 1:00 pm to 4:00 pm, Sunday to Thursday.

Official weekends: Friday and Saturday.

Due to the expected high call volume, you may not get through on the first attempt. Please try again. Our call centre team is committed to respond during the working hours. 

Important: All UNHCR services are free of charge. The call centre itself is not toll-free, but there is no fee for the information we provide

UNHCR Syria is currently verifying and updating its records to ensure that all eligible beneficiaries receive the assistance they are entitled to.

Some of our eligible beneficiaries do not yet have a valid identification document number in UNHCR’s record, which is required for cash distribution.

To complete information of such eligible beneficiaries, UNHCR will be sending them an electronic form via WhatsApp from our official number (+41223550561).

This form will ask for personal data of the eligible beneficiaries to verify their identity and update essential information.

UNHCR assures you that this process is official, genuine, and secure.  Your personal data will be handled confidentially and used solely to ensure you receive the assistance you are entitled to.

For more details on how your data is protected, please check UNHCR privacy notice : https://help.unhcr.org/syria/unhcr-privacy-notice/

If you receive such a message on WhatsApp and have any doubts, please contact us through our official  Help Page to confirm.

UNHCR is conducting a survey to better understand the current needs and living conditions of families across Syria. The goal is to strengthen our support and assistance activities based on your feedback.

If you have received an SMS and followed the link to this page, you have been randomly selected to participate in this survey.

NAMA, a trusted survey company based in Jordan, will contact you by phone over the coming weeks on behalf of UNHCR. They will ask a few basic questions about your situation and the conditions in your area.

You will receive a message from the following Jordanian numbers:

Your responses will be kept completely confidential and used solely for the purpose of this survey.

Participation is voluntary, and your input is highly valued to understand the current needs and living conditions of families across Syria “

Thank you for your time and continued support for UNHCR work in Syria.

Note: UNHCR will never ask for sensitive personal information such as passwords, bank details, or identification numbers. Do not share such data with any unverified source.

The information on cash assistance for Syrian Refugee Returnees has been updated on UNHCR Help Page and Syria is Home, please visit the pages.