If you are a refugee or asylum-seeker in Sudan, please see the below information about services and assistance currently available to you in Sudan:
Are registration and documentation services currently active?
Commissioner of Refugees (COR) and UNHCR are working to restore registration and documentation services in the states where the security situation permits. Where services resume, information will be shared through the mass information and community structures closest to you. While contacting COR or UNHCR in person or over the phone, please indicate your individual number or household number indicated on the documents issued to you during registration. If in need of registration services, please carry documents you can use to identify yourself, if available.
How can I get cash assistance from UNHCR?
We are currently unable to provide cash assistance in Sudan due to the closure of banks and the overall safety situation in the country, which creates dangers around giving and receiving cash for those carrying it.
However, we continue to work with partners to ensure alternative ways to deliver cash to eligible refugees in safety and dignity.
Please remember that eligibility for cash assistance is determined according to different social and economic conditions and that, in the current situation, many more refugees need cash assistance.
Please keep your nearest office updated on your situation through the helplines, although it will not guarantee that you will receive cash support.
➡️ Please contact the hotline located nearest to you
📞 Khartoum: 0900934474
📞 East Darfur: 090027 8666 & 0900278630
📞 Central Darfur: 0900933256
📞 North Darfur ( El Fasher): 0912725848
📞 North Darfur ( Kabkabiya): 0912167015
📞 South Darfur : 0912179232 & 0921333559 & 0920502030
📞 Girba: 0912155648
📞 Kassala: 0912363436
📞 Gedaref: 0123154969
📞 South Kordofan- Kadugli: 0994490297
📞 South Kordofan- Abu Jubayha: 0961300257
📞 West Kordofan: 0111312065
📞 North Kordofan: 0961300215
📞 Blue Nile: 0912177814
📞Algazira State: 0900284866
How can I get food assistance?
Safe access to food for refugees is at the top of UNHCR’s priorities at the moment. UNHCR is closely working with partners to find innovative ways for refugees to access food assistance safely.
You will be informed once the distribution dates are confirmed.
If you recently arrived in a camp, COR will provide you with basic food items (including wet feeding).
How can I access medical services and Psycho Social support?
If you are in a refugee camp in Kassala, Gedaref, White Nile State and Blue Nile State, you can access primary health services and referrals to specialized care through UNHCR-supported partners
UNHCR is looking into ways to ensure refugees have access to primary healthcare services and health referrals in all other locations, including urban areas once the security situation allows for safe access to healthcare.
For Mental Health and Psycho-social Support, Nada Alazhar has established the following hotlines through phone and WhatsApp to support your mental health needs at present time. This includes situations of distress for children and those who have encountered traumatic events in the fighting:
| State | Languages | Tele |
| White Nile | Arabic / English /German/ Tygrinya | 0906041768 |
| Khartoum / Madani | Arabic/ English | 0912950689 |
| White Nile | Arabic / English | 0918968777 |
| River Nile / Khartoum | Arabic / English / Tygrinya | 0124326076 |
| Madni | Arabic / English | 0916107124 |
| North Darfur | Arabic / English | 0911166887 |
| Gazira/ Madani | Arabic /English | 0112534675 |
There are also consultation services available ( only for crisis affected people) by Ahfad Trauma Center through below contact numbers:
📞 Dr. Sahar Faisal / Psychiatrist +249 912831456
📞Dr. Rita Albino / Mental health specialist +249 912214174
📞Aisha Abdulrahaman / Trauma specialist (children) +249 911208828
📞 Enas Alhadi / Trauma specialist (children) +249 913386578
📞 Enas Alhadi / Trauma specialist (children +249 913386578
📞Shaimaa Basheer / Trauma and counseling (adults) +249 912712616
📞 Thoiba Yaqoob / clinical psychologist +249 113388947
*Services are free of charge only for the conflict affected population
What can I do if I or someone close to me experience gender-based violence?
In case you or someone close to you is at risk of or has experienced gender-based violence, please call the hotline of the location closest to you and they will counsel you on available services based on your immediate needs.
➡️ Please contact the hotline located nearest to you
📞 Khartoum: 0900934474
📞 East Darfur: 090027 8666 & 0900278630
📞 Central Darfur: 0900933256
📞 North Darfur ( El Fasher): 0912725848
📞 North Darfur ( Kabkabiya): 0912167015
📞 South Darfur : 0912179232 & 0921333559 & 0920502030
📞 Girba: 0912155648
📞 Kassala: 0912363436
📞 Gedaref: 0123154969
📞 South Kordofan- Kadugli: 0994490297
📞 South Kordofan- Abu Jubayha: 0961300257
📞 West Kordofan: 0111312065
📞 North Kordofan: 0961300215
📞 Blue Nile: 0912177814
📞Algazira State: 0900284866
I am a refugee/asylum-seeker and a student in Sudan. Can you help me?
Should you decide to self-relocate to a safer location, we strongly encourage you to bring with you all relevant education documents (e.g. school certificates, report cards)
If you are a university student, please contact the hotline in your nearest location for us to determine how we can help you.
➡️ Please contact the hotline located nearest to you
📞 Khartoum: 0900934474
📞 East Darfur: 090027 8666 & 0900278630
📞 Central Darfur: 0900933256
📞 North Darfur ( El Fasher): 0912725848
📞 North Darfur ( Kabkabiya): 0912167015
📞 South Darfur : 0912179232 & 0921333559 & 0920502030
📞 Girba: 0912155648
📞 Kassala: 0912363436
📞 Gedaref: 0123154969
📞 South Kordofan- Kadugli: 0994490297
📞 South Kordofan- Abu Jubayha: 0961300257
📞 West Kordofan: 0111312065
📞 North Kordofan: 0961300215
📞 Blue Nile: 0912177814
📞Algazira State: 0900284866