Moving from Sudan

• While we understand the security challenges you might be experiencing, UNHCR Sudan is not involved in exit procedures or evacuations from Sudan of refugees to neighboring countries.
• Please also note that UNHCR is not facilitating return of refugees to their country of origin and is not involved in exit procedures from Sudan. If you want to get further information on return, pls contact UNHCR or COR in nearest offices for more information.
• Depending on your circumstances, you might decide to self-relocate to a safer location inside or outside of Sudan. We strongly advise that you take that decision only after gathering information on the safety of the route you will take and your intended destination.
• We recommend that you visit the UNHCR Help site for the country of your intended destination for more information, https://help.unhcr.org/. Upon arrival at the country of destination, we encourage you to contact the nearest UNHCR office there.
• Please remember that in these times, there are people who might want to take advantage of your situation under the promise of transporting you to safety. They may charge large amounts of money and transport you through dangerous routes, while also restricting your freedom. UNHCR advises that you do not engage with anyone offering to irregularly transport you to different states or countries, as you might fall victim to exploitation and abuses.
• You may approach UNHCR’s legal aid partner, Mutawinat Benevolent Company for Legal Aid through the following number: they will refer you to their office nearby. Mutawinat’s phone number is: +249120011296 or +249962240889

⚠️ UNHCR advises you not to engage with any persons offering to illegally transport you to different states or countries, as you might fall victim to exploitation.

⚠️ Remember to always carry with you your Refugee ID card, proof of registration and/or any other documentation issued by UNHCR or the government.

If you, your family members, and/or any other refugee you know is at risk of being forcibly returned to a location where their safety or liberty can be in danger, please contact UNHCR at the above-mentioned hotlines or approach UNHCR’s legal aid partner, Mutawinat Benevolent Company for Legal Aid through the numbers indicated above.

UNHCR Hotlines

📞 Khartoum:  0900934474

📞 East Darfur:  0900278666 & 0900278630

📞 Central Darfur: 0 912202640

📞 Kassala: 0912363436  (Sunday through Thursday From 08:30 to 16:00)

(Fridays/Saturdays From 11:00 to 15:00)

📞 Girba: 0912155648

📞 Gedaref: 0123154969

📞 South Kordofan- Kadugli: 0994490297

📞 South Kordofan- Abu Jubayha: 0961300257

📞 West Kordofan: 0111312065

📞 North Kordofan: 0961300215

📞 Blue Nile: 0912177814

Mutawinat Hotlines

📞 Khartoum 129246407

📞 Darfur States 122206456

📞 Kordofan States 122235438

📞 River Nile State 119910733

📞 Gedaref State 110235371 , 0122696218

📞 Kassala and Port Sudan 0110246225 , 0917057222

📞 Madani 124334000

📞 Gezira State 0120011296 , 0924232301

Due to the current security situation, UNHCR and IOM have suspended processing of new resettlement, family reunification, and private sponsorship cases for admission to third countries. While a small number of refugees have recently been supported to leave Sudan, at the request of receiving countries, this opportunity remains very limited. UNHCR continues to work with resettlement States and IOM to assess the viability of relocating additional refugees from Sudan if the security situation permits.

UNHCR, IOM and the governments in receiving countries remain committed to processing active cases and making necessary travel arrangements including medical examinations, should refugees move onwards to neighboring countries. In the meantime, it is important that you notify UNHCR if you change your phone number, email, or physical address so that UNHCR can contact you with further information regarding your case.

Please note changing your address or location will not impact on your status or the resettlement case if it is already.

⚠️ You might receive misinformation about resettlement on social media, through word of mouth, and from other sources like filling and submitting forms and pay fees for processing. We strongly encourage you to be cautious of such fraudulent scams and wait for verified and reliable information, which UNHCR will provide to you directly if you have an active resettlement case. Please inform UNHCR of any concerns related to resettlement or complementary pathways activities through established hotlines.

➡️ If you want to learn more about the Resettlement process, please read our FAQs.

Due to the prevailing security situation, UNHCR will not be able to facilitate your return to country of origin. If you intend to return to your country of origin, UNHCR may be able to provide information on the conditions in your country to help you make an informed decision to ensure returns take place in conditions of safety and dignity.