If you need to request help from UNHCR, please reach us through our service lines or UNHCR/WFP joint Call Centre: ➡️ 1460
Our Service lines in various parts of the country remain open, depending on network ability.
Please note that Service Lines may be intermittently unavailable due to possible connectivity difficulties. Thank you for your understanding.
➡️ For general enquiries, please contact the Service lines located nearest to you:
| Khartoum (8h30 to 17h) | 0900934474 |
| East Darfur (7h to 21h) | 0900278666 0900278630 |
| Central Darfur (Sunday to Wednesday – 8h30 to 16h15 Thursday – 8h30 to16h) | 0900933256 |
| North Darfur (Sunday and Wednesday – 8h30 to 13h30) | 0912725848 0912167015 |
| South Darfur (Sunday – Thursday 08:30 – 16:30) | 0912179232 0921333559 0920502030 |
| Kassala (Sunday to Thursday – 08h30 to 16h Friday and Saturday – 11h to 15h) Girba | 0912363436 0912155648 |
| Gedaref (8h to 16h) | 0123154969 |
| South Kordofan – Kadugli (7h to 21h) | 0994490297 |
| South Kordofan – Abu Jubayha (8h to 18h) | 0961300257 |
| West Kordofan (7h to 21h) | 0111312065 |
| North Kordofan (8h to 18h) | 0961300215 |
| Blue Nile (9h to 17h) | 0912177814 |
White Nile 091243 8718/091366 5508/ 090 094 3419