Which are the institutions of the government of Panama that provide protection, guidance and help in situations of gender violence?
Ministry of Women
They offer free and confidential legal, psychological and social guidance, and spaces for entrepreneurship and women empowerment.
If you need general information and guidance, you can call 182, a line that operates 24 hours a day, every day of the week.
Other phones: 323-3281 or 500-6172
National Office for the Attention of Refugees (ONPAR)
They refer to the competent authorities’ cases where refugees or asylum seekers request support as survivors of gender-based violence. Information on the services offered by the Ministry of Women and the National Secretariat for Children, Adolescents and the Family (SENNIAF) could be provided to the survivor. When the violence has been committed by a public entity, the survivor will be directed towards the Ombudsman’s Office to file the corresponding report. ONPAR will provide guidance on the procedure of recognition of the refugee status to the interested person or applicant who is a survivor of violence, in accordance with the functional competence of the institution.
Office hours
Monday to Friday
7:00 am – 4:00 pm
Phones: (507) 512-7229, 512-7230
National Secretariat for Children, Adolescents and the Family (SENNIAF)
For protection cases involving children and adolescents, such as cases of child abuse and violence, you can contact the number that operates 24 hours a day, every day of the week:
Telephone and WhatsApp: 6378-3466
SENNIAF has enabled the Aunt Elaine platform, which offers guidance and support tools for mothers, fathers, as well as children and adolescents –
Telephone and WhatsApp: 6378-7876
Office hours: 6:30 am – 12:30 am
National Police
For emergency situations, call 104 line of the National Police.
In case it is not possible for you to place a call, you can use the PROTEGER Y SERVIR mobile app (which you can find in the app store of your cellphone), from which an alert signal will be sent to the police with your location.
You can also file complaints through the following link: https://panama.tupista.org/
Public Ministry
To receive legal advice or file a report about gender violence or child abuse, you can call the following numbers that work 24 hours a day, every day of the week:
Panama: 524-2345
San Miguelito: 507-3305
Panama Oeste: 253-6284
Colon: 475-4803
Chiriqui: 777-6914
https://ministeriopublico.gob.pa
Ombudsman’s Office
If you need general information and guidance, you can call 127, a line that operates 24 hours a day, every day of the week.
Phone: 500-9800
This section was created in collaboration with the GBV Working Group members.
