For information on the situation in Ukraine, please consult the following Help Page: UNHCR Ukraine – Help for war-affected people, refugees and asylum-seekers.
USEFUL CONTACTS IN UKRAINE
- Ukraine’s State Emergency Service (SES) has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380 67 678 5917 in your contacts and text the word почати (begin) in a WhatsApp message.
- If you need to contact UNHCR in Ukraine, you can call +380 800 307 711 or email [email protected].
- The Ukrainian Red Cross can be reached at: +380 800 332 656 or [email protected]. For all contact details divided by regions: Contacts – Ukrainian Red Cross Society.
- The International Committee of the Red Cross can be reached at: +380 800 300 155.
- Please find other available services at Service Advisor Ukraine.
USEFUL CONTACTS IN NEIGHBOURING COUNTRIES
- Czech Republic – Please see the Information for refugees from Ukraine – UNHCR Czechia and the government webpage: Informace pro občany Ukrajiny – Ministerstvo vnitra České republiky (contacts and regional assistance centers).
- UNHCR can be contacted at [email protected] or by phone at +420 776 437 775.
- Bulgaria – Please see the Arrival from Ukraine – UNHCR Bulgaria and the page of the Bulgarian asylum authorities: България с грижа за хората от Украйна | Bulgaria for Ukraine (hotline: +359 2 90 55 555 or +380 322 465 075).
- UNHCR can be contacted at [email protected] or by phone at +359 2 98 02 453.
- Hungary – Please see the UNHCR Hungary Help Page and the page of the Hungarian Helsinki Committee: Information for people fleeing from Ukraine (hotline: +36 70 302 6219).
- UNHCR can be contacted at [email protected] or by phone at +36 80 984 583.
- Moldova – Please see the UNHCR Moldova Help Page and the page of the asylum authorities: Inspectorate – Inspectoratul General pentru Migrație | Ministerul Afacerilor Interne. Please feel free to contact the Law Centre for Advocates for legal aid, and the Charity Centre for Refugees in Moldova for social aid. Please consult also a webpage with other service providers, DOPOMOGA (website in Russian only).
- UNHCR can be contacted by phone at 0 800 800 11 (+373 22 780 071 from abroad).
- Poland – Please see the UNHCR Poland Help Page and the Polish government website for Ukrainians: Сайт для громадян України – Сайт для громадян України (hotline: +48 222 309 900).
- UNHCR can be contacted at [email protected] or by phone at 800 012 948.
- Romania – Please see the Information for people from Ukraine – UNHCR Romania and the website of our partner, the National Council for Refugees CNRR (hotline: +40 730 073 170).
- UNHCR can be contacted at [email protected] or by phone at +40 723 653 651. Telegram: Contact @UNHCR_Romania
- Slovakia – Please see the UNHCR Slovakia Help Page and the Slovak government website for Ukrainians at: Z Ukrajiny na Slovensko.
- UNHCR can be contacted at [email protected] or by phone at 0800 135 133. Telegram: Contact @unhcr_slovakia
- All other countries – Please see the UNHCR Help Pages Overview: Information for Refugees, Asylum-seekers and Stateless People and select the relevant country.
If you were separated from your family during the journey, please consult the UNHCR leaflet on Family Unity and Family Reunification.
Please also note that UNHCR and UNICEF have jointly established, together with local authorities and other partners and service providers, Blue Dot support hubs. These are located at border crossings, train and bus stations, accommodation centres and other critical locations. At the hubs, you can access up-to-date and accurate information, support and assistance, as well as referrals to health care, education, psychosocial support and other services.
