Contact us

To help you access the right services, petition your feedback and complaint, and receive timely responses, UNHCR has launched a new unified helpline for both its cash assistance and general protection services. This helpline will:

• Give you accurate and up-to-date information on UNHCR and UNHCR partners’ services
• Help you link with the available government services
• Connect you to the CBI call center if you have problems with your Multipurpose Cash Assistance (MPCA)
• Offer general protection, support for urgent needs, and refer you to available services
• Provide information on return procedures for those who wish to return to Syria.
• Receive your reports of fraud, corruption, and misconduct.

Call 0662330304 available

📆From Sunday to Wednesday 🕒8:30 AM – 4:00 PM

📆On Thursdays 🕒8:30 AM – 3:30 PM

⚠️All calls are confidential

Please note: Calls to this number are not free. Your phone provider will charge you.

Emergency Contact

If you have urgent issues such as eviction, arrest, detention, or refoulement, please contact UNHCR’s Legal Partner immediately.

Duhok – Harikar NGO 📞 07507336297

Erbril – INTERSOS📞 07510313071

Sulaymaniyah – INTERSOS 📞 80010222

Center and South Governorates – IRC 📞 80095050

Kirkuk – IRC 📞 80095050

Mosul – IRC 📞 80095050

All UNHCR services are free of charge.