Complaints, Feedback & Suggestions

UNHCR provides a trusted, respectful, and inclusive environment where you should feel safe.

Anyone with questions, concerns, complaints, or suggestions is welcome to contact UNHCR. Anyone with concerns or suspicions about possible misconduct by UNHCR or UNHCR’s NGO partners, regardless of that person’s position, should report it immediately.

To contact UNHCR for individual support and assistance:

Several options are available for you to submit complaints and feedback to UNHCR. Depending on where you live, these can include complaint boxes, Information Feedback Points, Community Support Centers (CSC), Community Outreach Volunteers, or Accountability Officers.  

We encourage you to use the feedback complaint boxes available at refugee camps, and UNHCR Community Support Centers (CSCs) if you wish to share your feedback about service providers in a confidential manner.