Please note that due to the COVID situation, the UNHCR office in Kazakhstan is closed and staff is working remotely.
Are you seeking asylum?
The Government of Kazakhstan is responsible for helping people who arrive in the country seeking asylum. The Migration Service Department of Internal Affairs is the government body that manages this. If you want to apply for asylum, please visit them at their offices. You can find their offices in different cities at the following addresses:
- Nur-Sultan city, 31 Imanov St.,
- Almaty, 109 Karasay Batyr St.
- Shymkent: 3 Zheltoksan St.
- Taldykorgan: 36 Balpyk Bi St.
If you are not in one of these cities and would like to submit your application in a different place, you can look for your closest Migration Service Department. You can find all of their addresses on the Government’s website.
UNHCR National Office
Address: 14 Mambetov Str, Nur-Sultan
Phone number: 📞 +7(717)269 6545
Hotline: 📞 +7(701)744 7238
Email: [email protected]
Services in Kazakhstan
UNHCR helps refugees, asylum seekers, and stateless people through partner organisations. You can contact our partners directly:
For legal and counselling assistance, contact the International Bureau for Human Rights and Rule of Law (BHR)
- House 4a, Office 423, 8th Microdistrict
- Tel.: 📞 +7(727)249 6044
- Office 44, 49 Kazybek Bi St.
- Tel.: 📞 +7(701)558 9253
Financial, medical and social assistance
Contact the Red Crescent Society
- First Floor, 86 Kunaev Street, Almaty
- 📞 +7(727)291 3791