Where to seek help

If you are staying in Belarus irregularly (including if your entry visa has expired), you are advised to seek information about the legal options available to you, such as voluntary return to your country or seeking asylum in Belarus if you fear of return to your country of origin.

If you have a close family member (such as a spouse or minor children) in another country, you may also be eligible to apply for family reunification in this country.

In Belarus, there are organizations that can provide you with free of charge legal counselling on asylum, help you with humanitarian assistance (such as food or clothing), or find your missing family members, as well as with the information on assisted voluntary return. Please refer to the contacts below for more information.


UNHCR Representation in Belarus

Phone  📞 : +375 (29) 333-59-49 (calls, sms, messengers),  +375 (17) 328-69-61 (landline), +375 (17) 328-56-35 (landline)
Email
: [email protected]
Website: https://www.unhcr.org/by/
Address: 22A Krasnoarmeiskaya str. 22A, 79-80, 220030, Minsk.
Mapsgoogle maps and  yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 18:00

NOTE! UNHCR receives a high number of emails and phone calls and may not always be able to respond, or respond to you with some delay.
NOTE! UNHCR does its best to receive all individuals who want to visit the office in person. At the same time, we encourage everyone to contact UNHCR prior to the visit (contacts above) to arrange the visit and to make sure that relevant personnel is at his/her desk and is able to receive you.


Refugee Counselling Service (RCS)

Refugee Counselling Service (RCS)  is a joint project of UNHCR Representation in Belarus and Belarusian non-governmental organization “Belarusian Movement of Medical Workers”. RCS provides free-of-charge legal counselling on asylum, helps with the application for asylum, renders legal assistance on the other protection related issues.

Phone  📞 : +375 (29) 645-49-44 (calls, sms, messengers), +375 (44) 753-35-72 ,+375 (33) 635-21-66 ,  +375 (17) 395-48-62 (landline)
Email:
[email protected]
Social media: https://www.facebook.com/RCS.Belarus/
Address:  Minsk office: 74 Olshevskogo str., 220104, Minsk
Maps google maps and yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 18:00

NOTE! RCS has its offices in all regions of Belarus. Using the above-mentioned contacts, you can retrieve the contact details of RCS’ regional branches.


Belarusian Red Cross (BRC)

Belarusian Red Cross (BRC) provides asylum-seekers, people granted protection in Belarus humanitarian assistance (food and hygienic kits, if available in stock – secondhand clothing and footwear for children and adults), counselling on and facilitation of integration, referral to relevant state authorities for targeted assistance in accordance with their competence.
BRC can also assist you to look for any missing family members.

Phone  📞 : +375 (17) 263-84-17 (landline)
Email: [email protected]
Website: https://redcross.by/
Address: Secretariat (Minsk) 35 Karl Marx str., 22030, Minsk
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Working hours: Monday – Thursday: 08:30 – 12:30 and 13:00 – 17:15 Friday: 08:30 – 12:30 and 13:00 – 16: 00

NOTE! BRC has its offices in all regions of Belarus. Using the above-mentioned phone number you can retrieve the contact details of the BRC’s regional branches. You can also get this information following the link


International Organization for Migration (IOM)

International Organization for Migration (IOM) assists foreign citizens with assisted voluntary return to the countries of their origin as well as provides consultations on safe travel and stay abroad.

Phone  📞: +375 (17) 288-27-42 (landline), +375 (17) 288-27-43 (landline)
Email: [email protected]
Website: https://iom.by/en/
Social media : https://www.facebook.com/IOMBelarus/
Address: 3 Gorny lane, 220005, Minsk
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Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 18:00

NOTE! IOM may not be able to assist with voluntary return to certain specific countries. Using provided contacts, you can clarify the information relevant to your situation directly with IOM.


Department on Citizenship and Migration of the MOI of Belarus (central state asylum authority)

Phone  📞 : +375 (17) 218-72-68 (landline), +375 (17) 218-72-69 (unit on asylum issues)
Email: [email protected]
Website: https://www.mvd.gov.by/ru/page/departament-po-grazhdanstvu-i-migraci
Address: 4, Gorodskoy Val str., 3rd entr., 220030, Minsk,
Maps: google maps  and yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 18:00

NOTE! The Department is not receiving asylum applications from individuals but issues decisions on asylum claims.


Minsk city Department on Citizenship and Migration (Minsk city asylum authority)

Phone  📞  +375 (17) 239-44-65, +375 (17) 331-41-05 (landline)
Email: [email protected]
Website: https://minsk.mvd.gov.by/ru/page/upravlenie-po-grazhdanstvu-i-migracii
Address: 46v, Nezavisomosti ave., 220030, Minsk,
Maps google maps and yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 17:00

NOTE! Receives asylum applications from people located in the city of Minsk.


Minsk region Department on Citizenship and Migration (Minsk region asylum authority)

Phone  📞+375 (17) 204-72-73 (landline)
Email: [email protected]
Website: https://minobl.mvd.gov.by/ru/page/upravlenie-po-grazhdanstvu-i-migracii
Address: 29, Kalvarijskaya str., Minsk,
Maps google maps and yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 17:00

NOTE!  Receives asylum applications from people located in Minsk region.


Brest region Department on Citizenship and Migration (Brest region asylum authority)

Phone  📞+375 (162) 27-50-17 (landline)
Email
: [email protected]
Website: https://brest.mvd.gov.by/ru/page/struktura/upravlenie-po-grazhdanstvu-i-migracii  
Address: 18, Masherova ave., Brest
Mapsgoogle maps and yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 17:00

NOTE! Receives asylum applications from people located in Brest region.


Gomel region Department on Citizenship and Migration (Gomel region asylum authority)

Phone  📞+375 (232) 25-50-99 (landline)
Email
: [email protected]
Website: https://gomel.mvd.gov.by/ru/page/struktura/upravlenie-po-grazhdanstvu-i-migracii  
Address: 45а, Lenina ave., Gomel
Maps: google maps and   yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 17:00

NOTE!  Receives asylum applications from people located in Gomel region.


Grodno region Department on Citizenship and Migration (Grodno region asylum authority)

Phone  📞: +375 (152) 79-73-13 (landline)
Email: [email protected]
Website: https://grodno.mvd.gov.by/ru/page/upravlenie-po-grazhdanstvu-i-migracii  
Address: 3, Karbysheva str., Grodno
Maps:  google maps and in yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 17:00

NOTE! Receives asylum applications from people located in Grodno region.


Mogilev region Department on Citizenship and Migration (Mogilev region asylum authority)

Phone  📞: +375 (222) 29-57-73 (landline)
Email: [email protected]
Website: https://mogilev.mvd.gov.by/ru/page/miliciya-obshestvennoj-bezopasnosti/upravlenie-po-grazhdanstvu-i-migracii
Address: 22, Buyanova lane, Mogilev
Maps: google maps  and  yandex maps 

Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 17:00

NOTE! Receives asylum applications from people located in Mogilev region.


Vitebsk region Department on Citizenship and Migration (Vitebsk region asylum authority)

Phone  📞: +375 (212) 60-34-81 (landline)

Email: [email protected]
Website: https://vitebsk.mvd.gov.by/ru/page/upravlenie-po-grazhdanstvu-i-migracii  
Address: 41a, Frunze ave., Vitebsk
Maps google maps and yandex maps
Working hours: Monday – Friday: 09:00 – 13:00 and 14:00 – 17:00

NOTE!  Receives asylum applications from people located in Vitebsk region.