Contact Us

To reach the UNHCR office in Washington, D.C., please use the contact information below. The office is unfortunately unable to accommodate in-person appointments. 

  • For refugees and asylum seekers detained in the United States, we operate a toll-free protection hotline Mondays, Wednesdays and Fridays from 2pm – 5pm EST with telephonic interpretation available. The protection hotline is accessible by dialing 566# from within detention facilities.
  • If you are a refugee or asylum seeker in need of assistance in the United States, you can email [email protected] or call +1 202-461-2356 to leave a message at any time for UNHCR Multi-Country Office Washington. Please note that due to the large number of inquiries we receive, we are unfortunately unable to return most calls.
  • Please see our Help USA website and Asylum Resources website for information and resources for refugees and asylum seekers in the United States.
    • Note the UNHCR Multi-Country Office Washington can only assist refugees or asylum seekers in need of assistance who are in the United States. If you are a refugee or asylum-seeker in need of assistance and are outside the United States, visit our UNHCR global directory and contact the UNHCR office in your current country of residence for assistance.
  • If you believe you are stateless and in need of assistance in the United States, you or your attorney can email [email protected] to leave a message at any time for UNHCR Multi-Country Office Washington. You will receive an email back during normal business hours
    • Note the UNHCR Multi-Country Office Washington can only assist stateless individuals in need of assistance who are in the United States. If you are a stateless individual in need of assistance and are outside the United States, visit our UNHCR global directory and contact the UNHCR office in your current country of residence for assistance.

UNHCR global directory: If you have fled your country of origin, you may wish to contact the UNHCR office in your current country of residence for assistance. UNHCR may assist individuals in their country of origin only in limited situations where UNHCR is authorized to work with internally displaced persons. Internally displaced persons are individuals who have been forced to flee their home but still reside in their country of origin.

For information on how you can help refugees and asylum seekers, please visit USA for UNHCR.