The International Committee of the Red Cross (ICRC) helps families reconnect with missing loved ones who have lost contact because of armed conflict, migration, and disaster. In Syria, ICRC works in coordination with the Syrian Arab Red Crescent (SARC).
What is family tracing?
Family tracing is the search for family members, including relatives or former caregivers of unaccompanied minors and separated children, with the aim of ensuring the restoration of family links and the right of family unity.
Family tracing is not a guarantee that a lost family member will be found and tracing can sometimes take months or years. However, ICRC will collect information that may help clarify the fate and whereabouts of missing family. When tracing is successful, ICRC will inform families of the whereabouts of their loved ones and, when possible, help to reunite those families.
For more information on ICRC’s program Restoring Family Links, click here.
Are you looking for missing family members?
Everyone is entitled to know what has happened to their missing relatives.
To start the process of family tracing, you can contact the following hotlines:
Former detainees who need support to communicate with and be reunited with their families can call: 0953555431.
Families looking for their loved ones, including former detainees can call: 0936033628.
Families can also contact our offices in Damascus and Rural Damascus, Aleppo or Homs directly with the usual PFL phone number:
- Mob: 093 600 112 / Tel: 011 338 060 004
- Mob: 093 003 8337 / Tel: 02 122 147 00
- Mob: 093 603 3624 / Tel: 03 122 333 22
The hotlines are working from Sunday to Thursday, from 8:30 a.m. to 5:00 p.m., except on official holidays.
Please note:
Due to unstable connectivity and a high volume of inquiries, the ICRC team may not be able to answer your call immediately. We apologize for any inconvenience this may cause and appreciate your understanding.
