UNHCR and its partners have well-established channels to report misconduct and to receive complaints, feedback or suggestions that include complaint boxes in community centres and at UNHCR’s office as well as partners’ hotlines and direct communication with partner and UNHCR staff. Please approach the nearest community centre or UNHCR premises to report.
My complaint or feedback is not going to be taken seriously, I am not going to submit one.
No, it is your right to share your opinion/feedback/complaint on our services. Your concerns are taken seriously and will be treated confidentially.
Where to get genuine information about UNHCR?
For genuine information about UNHCR Syria’s work and services, please consult UNHCR’s official website, Facebook page and/or the Twitter account
Will filing a complaint impact my case with UNHCR or the assistance?
No, filing a complaint will not affect your case with UNHCR or the assistance.
If the suspect is from my community, will they find out if I file a complaint?
No, all complaints are treated confidentially. You can also file complaints anonymously.
