UNHCR and its partners have well-established channels to report misconduct and to receive complaints, feedback or suggestions that include complaint boxes in community centres and at UNHCR’s office as well as partners’ hotlines and direct communication with partner and UNHCR staff. Please approach the nearest community centre or UNHCR premises to report.
No, it is your right to share your opinion/feedback/complaint on our services. Your concerns are taken seriously and will be treated confidentially.
For genuine information about UNHCR Syria’s work and services, please consult UNHCR’s official website, Facebook page and/or the Twitter account
No, filing a complaint will not affect your case with UNHCR or the assistance.
No, all complaints are treated confidentially. You can also file complaints anonymously.
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