Checking the status of your resettlement case

For more general information on Resettlement in Iraq, please visit the Resettlement – UNHCR Iraq. Information on private applications to third countries is available on Complementary Pathways – UNHCR Iraq.

Through My Services portal you can securely track the progress of your resettlement case with UNHCR without needing to visit the UNHCR office.

If you already have a My Services account, follow these steps to check your resettlement status:

• Log in to My Services Portal,
• Go to the Home page,
• Select Resettlement to view your case details.

What you will see

• Your case status (e.g. No Active Resettlement Case, Considered for resettlement, Not considered for resettlement, Submitted, Accepted, Denied or Closed)
• Your case ID number, which is your unique reference number for any follow-up
• A short message explaining what your case status means

What the case status means

Please note that we will always contact you if there is any change in your case, to provide counselling on the process.

• No Active Resettlement Case: You are not under consideration by UNHCR for resettlement.
• Considered for Resettlement: You are at a stage in the resettlement process where UNHCR or a resettlement country is reviewing your case. You will be contacted when there are updates or next steps.
• Not considered for Resettlement: Following careful consideration by UNHCR, your resettlement case was not recommended for further consideration, and your resettlement case is now closed.
• Submitted: Your case has been submitted to a resettlement country for their consideration.  
• Accepted: Your case has been accepted by a resettlement country. Their authorities or partners will contact you directly about next steps.
• Denied: Your case was denied by the resettlement country and your resettlement case is now closed. You have been counselled by UNHCR accordingly.
• Resettlement Case Closed: Your case has been closed. This may happen for several reasons, including:
  • UNHCR decided not to recommend your case
  • The resettlement country did not accept it
  • You departed for resettlement
  • You are no longer under consideration

You should have already received counselling on the reason.

You will see messages explaining your specific situation when you check your status.