Not registered? Start your registration application through My Services
Do not create an account if you are already registered with UNHCR. UNHCR will send you an invitation link by e-mail to help you create your account linked to your existing file.
Who can create a My Services account?
All asylum-seekers who would like to register with UNHCR Iraq can use My Services portal to create an account, provide their information and request registration with UNHCR.
Do not create more than one account. If you have already created an account and submitted a new registration request, you should wait for UNHCR to contact you. While UNHCR aims to contact you within two-weeks from the day you submit your application, this might be delayed in some locations due to the current high number of requests.
What you need to create your account:
- A smartphone or computer,
- Your own e-mail address (must be unique and not shared with others), watch this tutorial video on how to create a Gmail account How to create Gmail
- An active mobile phone number in Iraq (this must be a mobile number, not a WhatsApp-only number),
- Internet connectivity.
How to create your account:
1Click on the “Create a new account”
2Read and acknowledge the privacy notice.
3Enter your credentials
Enter your e-mail address and the verification code sent to your e-mail. If you do not receive the code, you can click “send new code”.
4Register your phone number
Enter your mobile phone number in Iraq (not a WhatsApp-only number), and input the code sent by SMS. If you do not receive the code, you can click “send new code”.
Note: Please use an active number — we may send important messages to that phone number.
5Create a password
Create a password that is easy to remember and meets the following requirements:
- At least nine characters,
- One uppercase letter (A, B, C, etc.),
- One lowercase letter (a, b, c, etc.),
- One number (1, 2, 3, etc.),
- One symbol (!, ?, $, etc.).
6Start your registration application
Once your account is created, you will automatically be invited to begin your registration application.
Still have questions? Have a look at our FAQs 👇
To create your account, you must have your own e-mail address. If you do not have one, you need to create one first.
Do not use someone else’s e-mail or an e-mail you later cannot access because
- Your e-mail will be your username,
- You will need to enter a verification code sent to this e-mail each time you log in,
- We may send confidential information to that e-mail which should not be seen by other people.
If you cannot create an e-mail account, you can still request registration through other channels.
Pending the solution to be available
No. Your account is linked to the e-mail address you used when creating it.
If you no longer have access to that e-mail, please contact UNHCR for support by calling UNHCR Helpline on 0662330304.
You need internet access and a smartphone or computer to use the portal.
You can borrow a device from someone you trust or use a public device (for example, at a digital hub or internet café). Make sure:
- You use your own e-mail address and phone number
- You log out of your account when you finish
If you cannot access the portal, you can still request services by calling UNHCR Helpline on 0662330304.
If you cannot log in because you forgot your password:
- Click “Forgot your password?” on the login page
- Follow the instructions to reset it
- You will receive a code by e-mail — you must enter this to confirm your identity
Make sure you have access to your e-mail before starting this process.
Log in to your account, then go to “My Settings” and select “Reset Account Password”.
No. For your safety, you should not share your password with anyone, even family members.
If you need help using your account, you can ask UNHCR to delegate access to someone you trust.
Delegation allows them to manage your account securely without needing your password.