UNHCR and Partner managed centers serve as one stop service point for refugees and IDPs. The centers operate as two-way communication gateway to receive information and provide their participation in consultations, give suggestions, feedback to UNHCR and Partners on protection services and solutions or raise their concerns through the complaint and feedback mechanism. In addition, the Community Centers serve as safe spaces for community to meet for social events, recreation, education, livelihood, and vocational training programmes.
UNHCR works with diverse community representation structures. Through these, UNHCR conducts community awareness and sensitization on topics of interest to the communities such as access to education, the use of complaint and feedback mechanisms, and protection-related issues and services. These sessions help displaced communities readily obtain key information and facilitate their access to needed services.