UNHCR Launches Unified Helpline

To help you access the right services, petition your feedback and complaint, and receive timely responses, UNHCR has launched a new unified helpline for both its cash assistance and general protection services. This helpline will:

  • Give you accurate and up-to-date information on UNHCR and UNHCR partners’ services
  • Help you link with the available government services
  • Connect you to the CBI call center if you have problems with your Multipurpose Cash Assistance (MPCA)
  • Offer general protection support for urgent needs and refer you to available services
  • Provide information on return procedures for those who wish to return to Syria.
  • Receive your reports of fraud, corruption, and misconduct.

📆From Sunday to Wednesday 🕒8:30 AM – 4:00 PM

📆On Thursdays 🕒8:30 AM – 3:30 PM

If you have urgent issues such as eviction, arrest, detention, or refoulement, please contact UNHCR’s Legal Partner immediately.

Duhok – Harikar NGO 📞 07507336297

Erbril – INTERSOS📞 07510313071

Sulaymaniyah – INTERSOS 📞 8001022

Center and South Governorates – IRC 📞 80095050

Kirkuk – IRC 📞 80095050

Mosul – IRC 📞 80095050

👉 Stay informed. Use official channels. All UNHCR services are free of charge.