To help you access the right services, petition your feedback and complaint, and receive timely responses, UNHCR has launched a new unified helpline for both its cash assistance and general protection services. This helpline will:
- Give you accurate and up-to-date information on UNHCR and UNHCR partners’ services
- Help you link with the available government services
- Connect you to the CBI call center if you have problems with your Multipurpose Cash Assistance (MPCA)
- Offer general protection support for urgent needs and refer you to available services
- Provide information on return procedures for those who wish to return to Syria.
- Receive your reports of fraud, corruption, and misconduct.
Call 0662330304 available
📆From Sunday to Wednesday 🕒8:30 AM – 4:00 PM
📆On Thursdays 🕒8:30 AM – 3:30 PM
⚠️All calls are confidential
Emergency Contact
If you have urgent issues such as eviction, arrest, detention, or refoulement, please contact UNHCR’s Legal Partner immediately.
Duhok – Harikar NGO 📞 07507336297
Erbril – INTERSOS📞 07510313071
Sulaymaniyah – INTERSOS 📞 8001022
Center and South Governorates – IRC 📞 80095050
Kirkuk – IRC 📞 80095050
Mosul – IRC 📞 80095050
UNHCR has useful tools to help you find services on your own:
- Visit the UNHCR Help Iraq website for updated and verified information
- Subscribe to UNHCR’s WhatsApp broadcast to receive the latest updates directly on your phone
- Follow Yalla Sawa Facebook Page.
👉 Stay informed. Use official channels. All UNHCR services are free of charge.