All information and services provided by UNHCR and our partners are FREE OF CHARGE for temporary protection beneficiaries, asylum-seekers, refugees, beneficiaries of subsidiary protection and stateless persons.
UNHCR, the UN Refugee Agency, protects people forced to flee their homes because of conflict and persecution. We save lives, protect rights and help build better futures.
In Iceland, UNHCR supports the national authorities in executing its duties in line with international and European standards. UNHCR is not part of the asylum procedure in Iceland. The asylum procedure in Iceland is under the responsibility of the Directorate of Immigration.
UNHCR in Iceland is part of UNHCR’s Representation for the Nordic and Baltic Countries, based in Stockholm (Sweden).
If you have not found the information that you were looking for on this ‘HELP’ website, please feel free to contact us via phone or email:
Phone: 📞 +46 10 10 12 800 (Monday – Friday, 10.00-12.00 and 14.00-16.00 Stockholm time)
Email: 📧 [email protected]
If you don’t speak either English or Swedish
Although we can only answer calls in English or Swedish, you can send us an e-mail in your preferred language explaining your situation, and we will reply. Our reply will, in most cases, be in English, but we encourage you to use Google Translate if you have difficulties understanding it or send us another e-mail asking us to clarify it.